119 lines
7.3 KiB
Markdown
119 lines
7.3 KiB
Markdown
# Tools & technology — customer service representative
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Source: O*NET 30.3 'Software Skills' for 43-4051.00.
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| Software | Category | Hot technology |
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| Intuit QuickBooks | Accounting software | yes |
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| Slack | Cloud-based data access and sharing software | yes |
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| Salesforce software | Customer relationship management CRM software | yes |
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| Microsoft Access | Data base user interface and query software | yes |
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| Oracle Database | Data base user interface and query software | yes |
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| Yardi software | Data base user interface and query software | yes |
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| Adobe Acrobat | Document management software | yes |
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| Microsoft SharePoint | Document management software | yes |
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| Microsoft Outlook | Electronic mail software | yes |
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| Oracle PeopleSoft | Enterprise resource planning ERP software | yes |
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| SAP software | Enterprise resource planning ERP software | yes |
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| Adobe Creative Cloud software | Graphics or photo imaging software | yes |
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| Adobe Illustrator | Graphics or photo imaging software | yes |
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| Adobe Photoshop | Graphics or photo imaging software | yes |
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| MEDITECH software | Medical software | yes |
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| Microsoft Office software | Office suite software | yes |
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| Apple macOS | Operating system software | yes |
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| Microsoft Windows | Operating system software | yes |
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| Microsoft PowerPoint | Presentation software | yes |
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| Microsoft Teams | Project management software | yes |
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| Microsoft Excel | Spreadsheet software | yes |
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| Kronos Workforce Timekeeper | Time accounting software | yes |
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| Zoom | Video conferencing software | yes |
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| Facebook | Web page creation and editing software | yes |
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| Google Docs | Word processing software | yes |
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| Microsoft Word | Word processing software | yes |
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| Citrix cloud computing software | Access software | |
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| Fund accounting software | Accounting software | |
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| Sage 50 Accounting | Accounting software | |
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| Tax software | Accounting software | |
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| SugarSync | Backup or archival software | |
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| IBM Cognos Impromptu | Business intelligence and data analysis software | |
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| Dropbox | Cloud-based data access and sharing software | |
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| Google Drive | Cloud-based data access and sharing software | |
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| IBM Domino | Communications server software | |
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| ShoreTel | Communications server software | |
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| Padlet | Computer based training software | |
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| Multi-channel contact center software | Contact center software | |
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| Timpani Contact Center | Contact center software | |
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| Timpani Email | Contact center software | |
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| Applied Systems Vision | Customer relationship management CRM software | |
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| Austin Logistics CallSelect | Customer relationship management CRM software | |
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| Austin Logistics CallTech | Customer relationship management CRM software | |
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| Austin Logistics Valeo | Customer relationship management CRM software | |
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| Avidian Technologies Prophet | Customer relationship management CRM software | |
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| Blackbaud The Raiser's Edge | Customer relationship management CRM software | |
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| Customer account management software | Customer relationship management CRM software | |
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| Customer complaint ticketing management software | Customer relationship management CRM software | |
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| Customer service and support software | Customer relationship management CRM software | |
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| Hosted Support ezSupport Pro | Customer relationship management CRM software | |
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| Lynk Everest | Customer relationship management CRM software | |
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| Parature eTicket | Customer relationship management CRM software | |
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| Sales force automation software | Customer relationship management CRM software | |
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| Salesforce.com Salesforce CRM | Customer relationship management CRM software | |
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| Telemation e-CRM | Customer relationship management CRM software | |
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| SAP Crystal Reports | Data base reporting software | |
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| Airtable | Data base user interface and query software | |
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| AS/400 Database | Data base user interface and query software | |
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| Customer service knowledge generation software | Data base user interface and query software | |
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| Data entry software | Data base user interface and query software | |
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| Database software | Data base user interface and query software | |
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| FileMaker Pro | Data base user interface and query software | |
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| Stamps.com software | Data base user interface and query software | |
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| Skype | Desktop communications software | |
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| Microsoft Publisher | Desktop publishing software | |
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| Astute Solutions PowerCenter | Electronic mail software | |
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| IBM Notes | Electronic mail software | |
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| Microsoft Exchange | Electronic mail software | |
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| Microsoft Dynamics | Enterprise resource planning ERP software | |
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| Microsoft Dynamics GP | Enterprise resource planning ERP software | |
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| NetSuite ERP | Enterprise resource planning ERP software | |
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| Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software | |
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| Sage MAS 200 ERP | Enterprise resource planning ERP software | |
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| SAP Business Objects | Enterprise resource planning ERP software | |
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| IBM Power Systems software | Enterprise system management software | |
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| Open Text Fax Server, RightFax Edition | Fax software | |
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| Delphi Technology | Financial analysis software | |
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| Oracle E-Business Suite Financials | Financial analysis software | |
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| j2 Global Communications onebox | Helpdesk or call center software | |
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| ADP Workforce Now | Human resources software | |
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| Human resource management software HRMS | Human resources software | |
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| Oracle Taleo | Human resources software | |
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| LexisNexis | Information retrieval or search software | |
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| GroupMe | Instant messaging software | |
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| Microsoft Internet Explorer | Internet browser software | |
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| Voice over internet protocol VoIP system software | Internet protocol IP multimedia subsystem software | |
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| iShip | Materials requirements planning logistics and supply chain software | |
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| Healthcare common procedure coding system HCPCS | Medical software | |
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| Medical condition coding software | Medical software | |
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| Medical procedure coding software | Medical software | |
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| Unified messaging software | Mobile messaging service software | |
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| Nearpod | Multi-media educational software | |
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| Active Data Online WebChat | Network conferencing software | |
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| eStara Softphone | Network conferencing software | |
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| Parature eRealtime | Network conferencing software | |
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| Timpani Chat | Network conferencing software | |
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| Virtual private networking VPN software | Network security and virtual private network VPN equipment software | |
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| Handheld computer device software | Operating system software | |
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| Main Street Softworks Monetra | Point of sale POS software | |
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| Apple Keynote | Presentation software | |
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| Poll Everywhere | Presentation software | |
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| McAfee | Transaction security and virus protection software | |
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| NortonLifeLock cybersecurity software | Transaction security and virus protection software | |
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| FaceTime | Video conferencing software | |
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| Google Meet | Video conferencing software | |
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| LogMeIn GoToMeeting | Video conferencing software | |
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| YouTube | Video creation and editing software | |
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| DSC Pacer Interactive Voice Response System | Voice recognition software | |
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| Google Sites | Web page creation and editing software | |
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| LinkedIn | Web page creation and editing software | |
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| Social media sites | Web page creation and editing software | |
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| Microsoft OneNote | Word processing software | |
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