89 lines
3.0 KiB
Markdown
89 lines
3.0 KiB
Markdown
# Market evidence report — customer-service-representative
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Source: **27 real job ads** (JSearch API, countries: us 27), extracted into the MSSQL evidence store; as of 2026-07-11.
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This report contains extracted, aggregated facts only — no ad text is
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reproduced (copyright / platform terms).
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## Seniority distribution
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| Seniority | Ads | Share |
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|---|---|---|
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| mid | 19 | 70 % |
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| n/a | 4 | 15 % |
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| junior | 3 | 11 % |
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| lead | 1 | 4 % |
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## Tools — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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| 1 | Microsoft Office | 4 | 15 % |
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| 2 | Microsoft Excel | 3 | 11 % |
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## Hard skills — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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| 1 | customer service | 21 | 78 % |
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| 2 | data entry | 7 | 26 % |
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| 3 | problem solving | 5 | 19 % |
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| 4 | account management | 4 | 15 % |
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| 5 | record maintenance | 3 | 11 % |
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| 6 | troubleshooting | 3 | 11 % |
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## Methods — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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## Responsibilities — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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## Regional breakdown
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> **Corpus note:** 27 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.
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### US (us)
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**Insufficient evidence** — 27 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
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### UK (gb)
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**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
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### EU/DACH (de, at, ch, nl)
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**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
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## Job title variants in the market
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| Title | Ads |
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|---|---|
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| Customer Service Representative | 3 |
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| Customer Experience Manager | 2 |
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| Customer Service / Call Center Representative | 2 |
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| Customer Service Rep | 2 |
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| Customer Care Representative | 1 |
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| Customer Care Specialist | 1 |
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| Customer Experience Team Lead | 1 |
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| CUSTOMER SERV REP III (DA) | 1 |
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| Customer Service Associate - Entry Level | 1 |
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| Customer Service Representative – Hotel Reservations (Remote) | 1 |
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| Customer Service Representative – Mail & Inventory Support | 1 |
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| Customer Service Representative - State Farm Agent Team Member | 1 |
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| Customer Service Representative Associate | 1 |
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| Customer Service Representative Part Time | 1 |
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| Customer Support Representative | 1 |
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| Member Service Representative | 1 |
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| PT Customer Service Representative | 1 |
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| REMOTE Client Representative - Work From Anywhere | 1 |
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| Seasonal Customer Service Representative | 1 |
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| Senior Customer Service Representative | 1 |
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| Tier 1 Customer Service Representative | 1 |
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| Treasury Technician - Customer Service and DMV Representative (Internal Only) | 1 |
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Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.
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