52 lines
1.7 KiB
Markdown
52 lines
1.7 KiB
Markdown
# Competences — debt collector
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/50a66df6-c141-4b4a-937a-d3bc55737ae3).
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## Essential
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- **assess customers** (skill/competence)
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- **calculate debt costs** (skill/competence)
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- **communicate with customers** (skill/competence)
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- **create solutions to problems** (skill/competence)
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- **credit control processes** (knowledge)
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- **debt classification** (knowledge)
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- **debt collection techniques** (knowledge)
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- **debt systems** (knowledge)
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- **enforce customer's debt repayment** (skill/competence)
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- **facilitate official agreement** (skill/competence)
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- **have computer literacy** (skill/competence)
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- **keep task records** (skill/competence)
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- **maintain client debt records** (skill/competence)
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- **perform debt investigation** (skill/competence)
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- **pose questions referring to documents** (skill/competence)
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- **process payments** (skill/competence)
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- **secure sensitive customer's information** (skill/competence)
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- **show diplomacy** (skill/competence)
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- **use communication techniques** (skill/competence)
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## Optional
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- civil process order (knowledge)
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- consumer protection (knowledge)
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- counsel clients (skill/competence)
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- law of obligation (knowledge)
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- meet deadlines (skill/competence)
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- office software (knowledge)
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- organisational structure (knowledge)
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- present reports (skill/competence)
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- product comprehension (knowledge)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 56 ads, as of 2026-07-11)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- debt collection — **45 %**
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- negotiation — **29 %**
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- account management — **27 %**
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<!-- market-evidence -->
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