3.7 KiB
3.7 KiB
name, description
| name | description |
|---|---|
| emergency-medical-dispatcher | Occupational skill for the role 'emergency medical dispatcher' (also: medical dispatcher, emergency call operator, dispatcher of emergency medical vehicles, emergency medical services dispatcher, dispatch employee, emergency call handler). Use when the user asks for typical emergency medical dispatcher work such as: Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.; Record details of calls, dispatches, and messages.; Question callers to determine their locations and the nature of their problems to determine type of response needed. |
Emergency Medical Dispatcher
Emergency medical dispatchers respond to urgent calls made to the control center, take information about the emergency situation, the address and other details and dispatch the nearest ambulance or paramedic helicopter.
Core workflow
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Record details of calls, dispatches, and messages.
- Question callers to determine their locations and the nature of their problems to determine type of response needed.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Maintain access to, and security of, highly sensitive materials.
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- adhere to organisational guidelines
- answer emergency calls
- communicate verbal instructions
- comply with legislation related to health care
- comply with quality standards related to healthcare practice
- dispatch ambulance
- listen actively
- local geography
- log emergency call information electronically
- manage dispatch software systems
- manage multiple patients simultaneously
- medical dispatch
- operate an emergency communication system
- personnel planning in emergency response
- prioritise emergencies
Hot technologies
- Microsoft Access
- Microsoft SharePoint
- Microsoft Outlook
- SAP software
- Microsoft Office software
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
Hot technologies
Top tools from 51 gated job ads (see references/market.md, as of 2026-07-11):
- telephones — 10 %
- computer assisted dispatch (CAD) systems — 8 %
- 911 equipment — 6 %
- computer — 6 %
- computer aided dispatch system — 6 %
- printers — 6 %
- recording devices — 6 %
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/68450507-b4a0-40e0-895b-385fe705be10), ONET 30.3 (43-5031.00). See manifest.json for licensing/attribution.*