2.0 KiB
2.0 KiB
Competences — emergency medical dispatcher
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/68450507-b4a0-40e0-895b-385fe705be10).
Essential
- adhere to organisational guidelines (skill/competence)
- answer emergency calls (skill/competence)
- communicate verbal instructions (skill/competence)
- comply with legislation related to health care (skill/competence)
- comply with quality standards related to healthcare practice (skill/competence)
- dispatch ambulance (skill/competence)
- listen actively (skill/competence)
- local geography (knowledge)
- log emergency call information electronically (skill/competence)
- manage dispatch software systems (skill/competence)
- manage multiple patients simultaneously (skill/competence)
- medical dispatch (knowledge)
- operate an emergency communication system (skill/competence)
- personnel planning in emergency response (skill/competence)
- prioritise emergencies (skill/competence)
- provide advice to emergency callers (skill/competence)
- support distressed emergency callers (skill/competence)
- tolerate stress (skill/competence)
- work in multidisciplinary teams related to emergency care (skill/competence)
Optional
- communicate in foreign languages with health service providers (skill/competence)
- coordinate with other emergency services (skill/competence)
- customer service (knowledge)
- health care legislation (knowledge)
- health care system (knowledge)
- medical terminology (knowledge)
- observe confidentiality (skill/competence)
- professional documentation in health care (knowledge)
- show intercultural awareness (skill/competence)
Market evidence (job-ad analysis, 51 ads, as of 2026-07-11)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- data entry — 31 %
- emergency dispatch — 24 %
- radio communication — 20 %