57 lines
3.3 KiB
Markdown
57 lines
3.3 KiB
Markdown
# Tasks & work activities — foreign language correspondence clerk
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Source: O*NET 30.3, occupation 43-9061.00 (Office Clerks, General).
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## Task statements
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- **[Core]** Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
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- **[Core]** Answer telephones, direct calls, and take messages.
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- **[Core]** Compile, copy, sort, and file records of office activities, business transactions, and other activities.
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- **[Core]** Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
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- **[Core]** Compute, record, and proofread data and other information, such as records or reports.
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- **[Core]** Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
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- **[Core]** Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
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- **[Core]** Review files, records, and other documents to obtain information to respond to requests.
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- **[Core]** Deliver messages and run errands.
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- **[Core]** Inventory and order materials, supplies, and services.
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- **[Core]** Complete work schedules, manage calendars, and arrange appointments.
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- **[Core]** Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
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- **[Supplemental]** Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
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- **[Supplemental]** Complete and mail bills, contracts, policies, invoices, or checks.
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- **[Supplemental]** Process and prepare documents, such as business or government forms and expense reports.
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- **[Supplemental]** Monitor and direct the work of lower-level clerks.
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- **[Supplemental]** Count, weigh, measure, or organize materials.
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- **[Supplemental]** Train other staff members to perform work activities, such as using computer applications.
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- **[Supplemental]** Prepare meeting agendas, attend meetings, and record and transcribe minutes.
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- **[Supplemental]** Troubleshoot problems involving office equipment, such as computer hardware and software.
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## Detailed work activities
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- Answer telephones to direct calls or provide information.
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- Calculate weights, volumes or other characteristics of materials.
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- Check data for recording errors.
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- Collect deposits, payments or fees.
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- Compile data or documentation.
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- Confer with coworkers to coordinate work activities.
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- Distribute incoming mail.
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- Execute sales or other financial transactions.
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- File documents or records.
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- Maintain inventory records.
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- Maintain office equipment in proper operating condition.
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- Monitor inventories of products or materials.
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- Operate office equipment.
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- Prepare cash for deposit or disbursement.
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- Prepare documentation for contracts, transactions, or regulatory compliance.
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- Prepare employee work schedules.
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- Proofread documents, records, or other files to ensure accuracy.
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- Provide information to coworkers.
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- Record information from meetings or other formal proceedings.
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- Respond to customer problems or complaints.
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- Schedule appointments.
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- Search files, databases or reference materials to obtain needed information.
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- Send information, materials or documentation.
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- Sort mail.
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- Supervise clerical or administrative personnel.
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- Train personnel.
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- Transcribe spoken or written information.
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