2.5 KiB
2.5 KiB
Competences — front line medical receptionist
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/3469cbcc-5332-41dc-977a-29cf1b7ef7be).
Essential
- adhere to organisational guidelines (skill/competence)
- administer appointments (skill/competence)
- administrative tasks in a medical environment (knowledge)
- answer patients' questions (skill/competence)
- apply numeracy skills (skill/competence)
- collect healthcare user's general data (skill/competence)
- communicate by telephone (skill/competence)
- communicate in healthcare (skill/competence)
- comply with legislation related to health care (skill/competence)
- contribute to continuity of health care (skill/competence)
- customer service (knowledge)
- follow clinical guidelines (skill/competence)
- health care legislation (knowledge)
- health care system (knowledge)
- health records management (knowledge)
- identify patients' medical records (skill/competence)
- maintain healthcare user data confidentiality (skill/competence)
- maintain reception area (skill/competence)
- manage healthcare users' data (skill/competence)
- medical informatics (knowledge)
- medical terminology (knowledge)
- type on electronic devices (skill/competence)
- use electronic health records management system (skill/competence)
- work in a multicultural environment in health care (skill/competence)
- work in multidisciplinary health teams (skill/competence)
Optional
- assist patients with special needs (skill/competence)
- communicate in foreign languages with health service providers (skill/competence)
- comply with quality standards related to healthcare practice (skill/competence)
- manage healthcare staff (knowledge)
- medical studies (knowledge)
- process medical insurance claims (skill/competence)
- professional documentation in health care (knowledge)
- screen clients (skill/competence)
Market evidence (job-ad analysis, 19 ads, as of 2026-07-12)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- appointment scheduling — 68 %
- data entry — 37 %
- insurance verification — 32 %
- medical record maintenance — 26 %
- patient check-in — 21 %
Responsibilities
- greeting patients — 42 %
- answering phones — 26 %
- scheduling appointments — 21 %
- collecting payments — 16 %