66 lines
2.5 KiB
Markdown
66 lines
2.5 KiB
Markdown
# Competences — front line medical receptionist
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/3469cbcc-5332-41dc-977a-29cf1b7ef7be).
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## Essential
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- **adhere to organisational guidelines** (skill/competence)
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- **administer appointments** (skill/competence)
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- **administrative tasks in a medical environment** (knowledge)
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- **answer patients' questions** (skill/competence)
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- **apply numeracy skills** (skill/competence)
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- **collect healthcare user's general data** (skill/competence)
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- **communicate by telephone** (skill/competence)
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- **communicate in healthcare** (skill/competence)
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- **comply with legislation related to health care** (skill/competence)
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- **contribute to continuity of health care** (skill/competence)
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- **customer service** (knowledge)
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- **follow clinical guidelines** (skill/competence)
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- **health care legislation** (knowledge)
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- **health care system** (knowledge)
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- **health records management** (knowledge)
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- **identify patients' medical records** (skill/competence)
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- **maintain healthcare user data confidentiality** (skill/competence)
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- **maintain reception area** (skill/competence)
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- **manage healthcare users' data** (skill/competence)
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- **medical informatics** (knowledge)
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- **medical terminology** (knowledge)
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- **type on electronic devices** (skill/competence)
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- **use electronic health records management system** (skill/competence)
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- **work in a multicultural environment in health care** (skill/competence)
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- **work in multidisciplinary health teams** (skill/competence)
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## Optional
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- assist patients with special needs (skill/competence)
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- communicate in foreign languages with health service providers (skill/competence)
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- comply with quality standards related to healthcare practice (skill/competence)
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- manage healthcare staff (knowledge)
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- medical studies (knowledge)
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- process medical insurance claims (skill/competence)
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- professional documentation in health care (knowledge)
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- screen clients (skill/competence)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 19 ads, as of 2026-07-12)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- appointment scheduling — **68 %**
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- data entry — **37 %**
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- insurance verification — **32 %**
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- medical record maintenance — **26 %**
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- patient check-in — **21 %**
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### Responsibilities
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- greeting patients — **42 %**
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- answering phones — **26 %**
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- scheduling appointments — **21 %**
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- collecting payments — **16 %**
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<!-- market-evidence -->
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