1.7 KiB
1.7 KiB
name, description
| name | description |
|---|---|
| ground-steward-ground-stewardess | Occupational skill for the role 'ground steward/ground stewardess' (also: ground attendant, meet and assist agent, passenger service supervisor, ground stewardess, passenger service attendant, ground steward). Use when the user asks for typical ground steward/ground stewardess work such as: typical ground steward/ground stewardess responsibilities |
Ground Steward/Ground Stewardess
Ground stewards/ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
Core workflow
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- air passenger behaviour
- air transport law
- assist passengers
- check in luggage
- check in passengers
- communicate with customers
- maintain customer service
- manage the customer experience
- tolerate stress
Hot technologies
- Microsoft Office software
- Microsoft Windows
- Microsoft Word
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/7153a12d-85e0-4123-87e9-46bb1a2dc929), ONET 30.3 (53-6061.00, manual nearest match). See manifest.json for licensing/attribution.*