70 lines
3.1 KiB
Markdown
70 lines
3.1 KiB
Markdown
---
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name: hospitality-establishment-receptionist
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description: "Occupational skill for the role 'hospitality establishment receptionist' (also: reception worker, reservations clerk, hotel receptionist, reception assistant, reception area clerk). Use when the user asks for typical hospitality establishment receptionist work such as: Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.; Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.; Answer telephone calls and respond to inquiries or transfer calls."
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---
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# Hospitality Establishment Receptionist
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Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
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## Core workflow
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1. Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
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2. Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
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3. Answer telephone calls and respond to inquiries or transfer calls.
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4. Inspect dining and serving areas to ensure cleanliness and proper setup.
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5. Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
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6. Take and prepare to-go orders.
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7. Assist other restaurant workers by serving food and beverages, or by bussing tables.
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8. Provide guests with menus.
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## How to use this skill
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- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
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- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
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- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
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- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
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- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
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## Key competences (essential)
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- assist at check-in
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- assist clients with special needs
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- comply with food safety and hygiene
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- deal with arrivals in accommodation
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- deal with departures in accommodation
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- explain features in accommodation venue
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- greet guests
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- handle customer complaints
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- handle financial transactions
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- handover the service area
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- identify customer's needs
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- implement marketing strategies
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- implement sales strategies
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- maintain customer records
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- maintain customer service
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## Hot technologies
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- Microsoft Office software
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- Microsoft Windows
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- Microsoft Excel
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- Facebook
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<!-- hot-tech -->
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## Hot technologies
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Top tools from 46 gated job ads (see references/market.md, as of 2026-07-12):
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- Microsoft Office — 13 %
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- Microsoft Excel — 9 %
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- Microsoft Outlook — 7 %
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- Microsoft Word — 7 %
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<!-- hot-tech -->
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---
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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/82025c02-9082-416c-998b-f51eb0359ee6), O*NET 30.3 (35-9031.00). See manifest.json for licensing/attribution.*
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