2.0 KiB
2.0 KiB
Competences — host/hostess
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/a6007269-912a-4445-b792-b4d5fe016bb2).
Essential
- answer incoming calls (skill/competence)
- assist clients with special needs (skill/competence)
- communicate verbal instructions (skill/competence)
- demonstrate intercultural competences in hospitality services (skill/competence)
- distribute local information materials (skill/competence)
- escort visitors to places of interest (skill/competence)
- greet guests (skill/competence)
- handle personal identifiable information (skill/competence)
- identify customer's needs (skill/competence)
- inform tourist groups on logistical times (skill/competence)
- maintain customer service (skill/competence)
- maintain relationship with customers (skill/competence)
- manage tourist groups (skill/competence)
- promote the use of sustainable transport (skill/competence)
- provide tourism related information (skill/competence)
- provide visitor information (skill/competence)
- welcome tour groups (skill/competence)
Optional
- answer questions about the train transport service (skill/competence)
- apply foreign languages in tourism (skill/competence)
- assist passengers (skill/competence)
- be friendly to passengers (skill/competence)
- check tickets at venue entry (skill/competence)
- create solutions to problems (skill/competence)
- handle customer complaints (skill/competence)
- handle guest luggage (skill/competence)
- speak different languages (skill/competence)
Market evidence (job-ad analysis, 46 ads, as of 2026-07-12)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- customer service — 30 %
- guest service — 20 %
- reservation management — 20 %
Responsibilities
- greeting guests — 63 %
- seating guests — 20 %