47 lines
1.6 KiB
Markdown
47 lines
1.6 KiB
Markdown
# Competences — hotel concierge
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/1ae8d28e-407c-48ab-88ff-4cb25bfcdea6).
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## Essential
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- **assist at check-in** (skill/competence)
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- **assist clients with special needs** (skill/competence)
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- **comply with food safety and hygiene** (skill/competence)
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- **greet guests** (skill/competence)
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- **handle customer complaints** (skill/competence)
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- **identify customer's needs** (skill/competence)
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- **maintain customer service** (skill/competence)
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- **maintain relationship with customers** (skill/competence)
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- **provide tourism related information** (skill/competence)
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## Optional
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- assess cleanliness of areas (skill/competence)
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- deliver correspondence (skill/competence)
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- detect drug abuse (skill/competence)
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- distribute local information materials (skill/competence)
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- ensure the privacy of guests (skill/competence)
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- handle personal identifiable information (skill/competence)
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- handover the service area (skill/competence)
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- implement marketing strategies (skill/competence)
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- implement sales strategies (skill/competence)
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- maintain incident reporting records (skill/competence)
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- maintain reception area (skill/competence)
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- process reservations (skill/competence)
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- property management software (knowledge)
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- take room service orders (skill/competence)
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<!-- market-evidence -->
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## Market evidence (job-ad analysis, 20 ads, as of 2026-07-12)
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Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
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### Hard skills
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- guest service — **45 %**
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- customer service — **40 %**
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- event planning — **20 %**
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<!-- market-evidence -->
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