hotel-concierge/references/tasks.md

Tasks & work activities — hotel concierge

Source: O*NET 30.3, occupation 43-4081.00 (Hotel, Motel, and Resort Desk Clerks).

Task statements

• [Core] Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• [Core] Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• [Core] Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• [Core] Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
• [Core] Greet, register, and assign rooms to guests of hotels or motels.
• [Core] Verify customers' credit, and establish how the customer will pay for the accommodation.
• [Core] Keep records of room availability and guests' accounts, manually or using computers.
• [Core] Compute bills, collect payments, and make change for guests.
• [Core] Issue room keys and escort instructions to bellhops.
• [Core] Review accounts and charges with guests during the check out process.
• [Core] Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• [Core] Transmit and receive messages, using telephones or telephone switchboards.
• [Core] Contact housekeeping or maintenance staff when guests report problems.
• [Core] Make and confirm reservations.
• [Core] Record guest comments or complaints, referring customers to managers as necessary.
• [Core] Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• [Core] Arrange tours, taxis, or restaurant reservations for customers.
• [Core] Deposit guests' valuables in hotel safes or safe-deposit boxes.
• [Core] Date-stamp, sort, and rack incoming mail and messages.
• [Supplemental] Plan, schedule or supervise the work of other employees.

Detailed work activities

• Arrange food for serving.
• Calculate costs of goods or services.
• Clean facilities or equipment.
• Collect deposits, payments or fees.
• Discuss account status or activity with customers or patrons.
• Discuss goods or services information with customers or patrons.
• Distribute materials to employees or customers.
• Execute sales or other financial transactions.
• Greet customers, patrons, or visitors.
• Maintain financial or account records.
• Make travel, accommodations, or entertainment arrangements for others.
• Operate communications equipment or systems.
• Prepare employee work schedules.
• Provide information to coworkers.
• Refer customers to appropriate personnel.
• Report maintenance or equipment problems to appropriate personnel.
• Sort mail.
• Store items.
• Supervise clerical or administrative personnel.
• Verify accuracy of financial or transactional data.