skills-core/ict-help-desk-agent
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ict-help-desk-agent/references/ai-skills.md
skillfactor-pipeline 4430d5f442 feat: ict-help-desk-agent skill package v0.1.0
2026-08-14 19:10:23 +02:00

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External AI agent skills — ict-help-desk-agent

Proven, publicly available AI agent skills mapped to this occupation. Nothing is copied from the sources: every entry is a name, a one-line summary and a link to the upstream skill package. Each section names its source repository, commit, license and retrieval date.

Tiers: core = the skill directly exercises a top market hard skill, tool or method (from gated job-ad evidence) or an essential ESCO competence of this occupation; adjacent = plausibly useful, secondary. Entries are capped at 12 per source and 80 in total per occupation (core first, strongest matches survive); everything beyond the caps is excluded and logged in the pipeline audit trail, not in this package.

Matched deterministically (ISCO group + title/competence keywords, tiered against market evidence + ESCO essentials) by pipeline/p5_enrich_ai_skills.py on 2026-07-14.

Source: anthropics/skills

  • Repository: https://github.com/anthropics/skills (commit f6656c1, retrieved 2026-07-14)
  • License: Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available — see the LICENSE.txt in the upstream skill folder
Skill Tier What it adds Upstream
docx adjacent Use this skill whenever the user wants to create, read, edit, or manipulate Word documents (.docx files) or Word templates (.dotx files). Triggers include: any mention of 'Word doc', 'word document', '.docx', '.dotx', or requests to … source
mcp-builder adjacent Guide for creating high-quality MCP (Model Context Protocol) servers that enable LLMs to interact with external services through well-designed tools. Use when building MCP servers to integrate external APIs or services, whether in Python … source
skill-creator adjacent Create new skills, modify and improve existing skills, and measure skill performance. Use when users want to create a skill from scratch, edit, or optimize an existing skill, run evals to test a skill, benchmark skill performance with … source
pdf adjacent Use this skill whenever the user wants to do anything with PDF files. This includes reading or extracting text/tables from PDFs, combining or merging multiple PDFs into one, splitting PDFs apart, rotating pages, adding watermarks, creating … source
claude-api adjacent Reference for the Claude API / Anthropic SDK — model ids, pricing, params, streaming, tool use, MCP, agents, caching, token counting, model migration. TRIGGER — read BEFORE opening the target file; don't skip because it "looks like a … source
webapp-testing adjacent Toolkit for interacting with and testing local web applications using Playwright. Supports verifying frontend functionality, debugging UI behavior, capturing browser screenshots, and viewing browser logs. source

Source: obra/superpowers

Skill Tier What it adds Upstream
brainstorming core You MUST use this before any creative work - creating features, building components, adding functionality, or modifying behavior. Explores user intent, requirements and design before implementation. source
requesting-code-review adjacent Use when completing tasks, implementing major features, or before merging to verify work meets requirements source
using-git-worktrees adjacent Use when starting feature work that needs isolation from current workspace or before executing implementation plans - ensures an isolated workspace exists via native tools or git worktree fallback source
writing-plans adjacent Use when you have a spec or requirements for a multi-step task, before touching code source
dispatching-parallel-agents adjacent Use when facing 2+ independent tasks that can be worked on without shared state or sequential dependencies source
receiving-code-review adjacent Use when receiving code review feedback, before implementing suggestions, especially if feedback seems unclear or technically questionable - requires technical rigor and verification, not performative agreement or blind implementation source
subagent-driven-development adjacent Use when executing implementation plans with independent tasks in the current session source
executing-plans adjacent Use when you have a written implementation plan to execute in a separate session with review checkpoints source
finishing-a-development-branch adjacent Use when implementation is complete, all tests pass, and you need to decide how to integrate the work - guides completion of development work by presenting structured options for merge, PR, or cleanup source
systematic-debugging adjacent Use when encountering any bug, test failure, or unexpected behavior, before proposing fixes source
test-driven-development adjacent Use when implementing any feature or bugfix, before writing implementation code source
verification-before-completion adjacent Use when about to claim work is complete, fixed, or passing, before committing or creating PRs - requires running verification commands and confirming output before making any success claims; evidence before assertions always source

Source: wshobson/agents

Skill Tier What it adds Upstream
dependency-management-legacy-modernizer (agent) core Refactor legacy codebases, migrate outdated frameworks, and implement gradual modernization. Handles technical debt, dependency updates, and backward compatibility. Use PROACTIVELY for legacy system updates, framework migrations, or … source
application-performance-observability-engineer (agent) core Build production-ready monitoring, logging, and tracing systems. Implements comprehensive observability strategies, SLI/SLO management, and incident response workflows. Use PROACTIVELY for monitoring infrastructure, performance … source
auth-implementation-patterns core Master authentication and authorization patterns including JWT, OAuth2, session management, and RBAC to build secure, scalable access control systems. Use when implementing auth systems, securing APIs, or debugging security issues. source
code-documentation-docs-architect (agent) core Creates comprehensive technical documentation from existing codebases. Analyzes architecture, design patterns, and implementation details to produce long-form technical manuals and ebooks. Use PROACTIVELY for system documentation, … source
multi-cloud-architecture core Design multi-cloud architectures using a decision framework to select and integrate services across AWS, Azure, GCP, and OCI. Use when building multi-cloud systems, avoiding vendor lock-in, or leveraging best-of-breed services from … source
postmortem-writing core Write effective blameless postmortems with root cause analysis, timelines, and action items. Use when conducting incident reviews, writing postmortem documents, or improving incident response processes. source
comprehensive-review-security-auditor (agent) core Expert security auditor specializing in DevSecOps, comprehensive cybersecurity, and compliance frameworks. Masters vulnerability assessment, threat modeling, secure authentication (OAuth2/OIDC), OWASP standards, cloud security, and … source
deployment-validation-cloud-architect (agent) core Expert cloud architect specializing in AWS/Azure/GCP/OCI multi-cloud infrastructure design, advanced IaC (Terraform/OpenTofu/CDK), FinOps cost optimization, and modern architectural patterns. Masters serverless, microservices, security, … source
terraform-module-library core Build reusable Terraform modules for AWS, Azure, GCP, and OCI infrastructure following infrastructure-as-code best practices. Use when creating infrastructure modules, standardizing cloud provisioning, or implementing reusable IaC … source
cost-optimization core Optimize cloud costs across AWS, Azure, GCP, and OCI through resource rightsizing, tagging strategies, reserved instances, and spending analysis. Use when reducing cloud expenses, analyzing infrastructure costs, or implementing cost … source
hybrid-cloud-networking core Configure secure, high-performance connectivity between on-premises infrastructure and cloud platforms using VPN and dedicated connections. Use when building hybrid cloud architectures, connecting data centers to cloud, or implementing … source
mtls-configuration adjacent Configure mutual TLS (mTLS) for zero-trust service-to-service communication. Use when implementing zero-trust networking, certificate management, or securing internal service communication. source

Source: a5c-ai/babysitter

Skill Tier What it adds Upstream
secrets-management core Enterprise secrets management across platforms. Manage secrets with HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager, and Kubernetes secrets. Configure rotation, policies, and access controls. source

Source: affaan-m/everything-claude-code

Skill Tier What it adds Upstream
knowledge-ops core Knowledge base management, ingestion, sync, and retrieval across multiple storage layers (local files, MCP memory, vector stores, Git repos). Use when the user wants to save, organize, sync, deduplicate, or search across their knowledge … source

Source: alirezarezvani/claude-skills

Skill Tier What it adds Upstream
secrets-vault-manager core Use when the user asks to set up secret management infrastructure, integrate HashiCorp Vault, configure cloud secret stores (AWS Secrets Manager, Azure Key Vault, GCP Secret Manager), implement secret rotation, or audit secret access … source

Source: basicmachines-co/basic-memory

Skill Tier What it adds Upstream
memory-tasks core Task management via Basic Memory schemas: create, track, and resume structured tasks that survive context compaction. Uses BM's schema system for uniform notes queryable through the knowledge graph. source

Source: davepoon/buildwithclaude

Skill Tier What it adds Upstream
ops-speedup core Cross-platform, hardware-adaptive system optimizer. Auto-detects macOS / Linux / WSL / Windows (MINGW/Cygwin/MSYS2) and CPU/RAM/disk/GPU profile, then picks the right cleanup strategy. Scans reclaimable disk space, memory pressure, runaway … source

Source: davila7/claude-code-templates

Skill Tier What it adds Upstream
agent-memory-mcp core A hybrid memory system that provides persistent, searchable knowledge management for AI agents (Architecture, Patterns, Decisions). source
google-cloud-onboarding core Guides developers through their first steps on Google Cloud, covering account creation, billing setup, project management, CLI installation, and deploying a first resource. source
tech-resume-optimizer core Optimize resumes for software engineering, product management, and technical roles. Use when the user mentions software engineer, developer, PM, data scientist, ML, DevOps, or other technical role resumes. source
it-operations core Manages IT infrastructure, monitoring, incident response, and service reliability. Provides frameworks for ITIL service management, observability strategies, automation, backup/recovery, capacity planning, and operational excellence … source
Security Scanning Tools core This skill should be used when the user asks to "perform vulnerability scanning", "scan networks for open ports", "assess web application security", "scan wireless networks", "detect malware", "check cloud security", or "evaluate system … source

Source: itsmostafa/aws-agent-skills

Skill Tier What it adds Upstream
cloudformation core AWS CloudFormation infrastructure as code for stack management. Use when writing templates, deploying stacks, managing drift, troubleshooting deployments, or organizing infrastructure with nested stacks. source

Source: jeffallan/claude-skills

Skill Tier What it adds Upstream
terraform-engineer core Use when implementing infrastructure as code with Terraform across AWS, Azure, or GCP. Invoke for module development (create reusable modules, manage module versioning), state management (migrate backends, import existing resources, … source

Source: jeremylongshore/claude-code-plugins-plus-skills

Skill Tier What it adds Upstream
replit-debug-bundle core Collect Replit diagnostic info for debugging deployments, workspace issues, and support tickets. Use when encountering persistent issues, preparing support tickets, or collecting system state for troubleshooting Replit problems. Trigger … source
clickhouse-debug-bundle core Collect ClickHouse diagnostic data \u2014 system tables, query logs,\ \ merge status,\nand server metrics for support tickets and troubleshooting.\nUse\ \ when investigating persistent issues, preparing debug artifacts,\nor collecting\ \ … source
granola-debug-bundle core Create diagnostic bundles for Granola support requests. Use when preparing support tickets, collecting system/audio/network info, or diagnosing complex issues that require Granola support team assistance. Trigger: "granola debug", "granola … source
customerio-deploy-pipeline core Deploy Customer.io integrations to production cloud platforms. Use when deploying to Cloud Run, Vercel, AWS Lambda, or Kubernetes with proper secrets management and health checks. Trigger: "deploy customer.io", "customer.io cloud run", … source
snowflake-known-pitfalls core Identify and avoid Snowflake anti-patterns and common mistakes in SQL, warehouse management, data loading, and access control. Use when reviewing Snowflake configurations, onboarding new users, or auditing existing Snowflake deployments … source
abridge-deploy-integration core Deploy Abridge clinical AI integration to HIPAA-compliant cloud infrastructure. Use when deploying to GCP Cloud Run, AWS ECS, or Azure Container Apps with healthcare-grade secrets management and compliance controls. Trigger: "deploy … source

Source: kubesphere/kubesphere

Skill Tier What it adds Upstream
kubesphere-devops-argocd core Use when configuring ArgoCD in KubeSphere DevOps, including GitOps deployments, application management, SSO setup, or troubleshooting ArgoCD issues source

Source: mhattingpete/claude-skills-marketplace

Skill Tier What it adds Upstream
architecture-diagram-creator core Create comprehensive HTML architecture diagrams showing data flows, business objectives, features, technical architecture, and deployment. Use when users request system architecture, project documentation, high-level overviews, or … source

Source: microsoft/skills

Skill Tier What it adds Upstream
azure-mgmt-fabric-dotnet core Azure Resource Manager SDK for Fabric in .NET. Use for MANAGEMENT PLANE operations: provisioning, scaling, suspending/resuming Microsoft Fabric capacities, checking name availability, and listing SKUs via Azure Resource Manager. Triggers: … source
azure-mgmt-apicenter-dotnet core Azure API Center SDK for .NET. Centralized API inventory management with governance, versioning, and discovery. Use for creating API services, workspaces, APIs, versions, definitions, environments, deployments, and metadata schemas. … source
azure-mgmt-applicationinsights-dotnet core Azure Application Insights SDK for .NET. Application performance monitoring and observability resource management. Use for creating Application Insights components, web tests, workbooks, analytics items, and API keys. Triggers: … source

Source: mukul975/Anthropic-Cybersecurity-Skills

Skill Tier What it adds Upstream
implementing-ticketing-system-for-incidents core Implements an integrated incident ticketing system connecting SIEM alerts to ServiceNow, Jira, or TheHive for structured incident tracking, SLA management, escalation workflows, and compliance documentation. Use when SOC teams need … source
performing-power-grid-cybersecurity-assessment core This skill covers conducting cybersecurity assessments of electric power grid infrastructure including generation facilities, transmission substations, distribution systems, and energy management system (EMS) control centers. It addresses … source
deploying-osquery-for-endpoint-monitoring core Deploys and configures osquery for real-time endpoint monitoring using SQL-based queries to inspect running processes, open ports, installed software, and system configuration. Use when building visibility into endpoint state, threat … source
implementing-delinea-secret-server-for-pam core Implements Delinea Secret Server for privileged access management (PAM) including secret vault configuration, role-based access policies, automated password rotation, session recording, and integration with Active Directory and cloud … source
performing-privilege-escalation-assessment core Performs privilege escalation assessments on compromised Linux and Windows systems to identify paths from low-privilege access to root or SYSTEM-level control. The tester enumerates misconfigurations, vulnerable services, kernel exploits, … source
implementing-azure-defender-for-cloud core Implementing Microsoft Defender for Cloud to enable cloud security posture management, workload protection across VMs, containers, databases, and storage, configure security recommendations, and set up adaptive security controls with … source
performing-privilege-escalation-on-linux core Linux privilege escalation involves elevating from a low-privilege user account to root access on a compromised system. Red teams exploit misconfigurations, vulnerable services, kernel exploits, and w source
implementing-cloud-security-posture-management core Implementing Cloud Security Posture Management (CSPM) to continuously monitor multi-cloud environments for misconfigurations, compliance violations, and security risks using Prowler, ScoutSuite, AWS Security Hub, Azure Defender, and GCP … source
implementing-patch-management-workflow core Patch management is the systematic process of identifying, testing, deploying, and verifying software updates to remediate vulnerabilities across an organization's IT infrastructure. An effective patc source
performing-indicator-lifecycle-management core Indicator lifecycle management tracks IOCs from initial discovery through validation, enrichment, deployment, monitoring, and eventual retirement. This skill covers implementing systematic processes f source
securing-serverless-functions core This skill covers security hardening for serverless compute platforms including AWS Lambda, Azure Functions, and Google Cloud Functions. It addresses least privilege IAM roles, dependency vulnerability scanning, secrets management … source
analyzing-linux-audit-logs-for-intrusion core Uses the Linux Audit framework (auditd) with ausearch and aureport utilities to detect intrusion attempts, unauthorized access, privilege escalation, and suspicious system activity. Covers audit rule configuration, log querying, timeline … source

Source: ruvnet/claude-code-flow

Skill Tier What it adds Upstream
memory-management core AgentDB memory system with HNSW vector search. Provides 150x-12,500x faster pattern retrieval, persistent storage, and semantic search capabilities for learning and knowledge management. Use when: need to store successful patterns, … source

Source: ruvnet/ruflo

Skill Tier What it adds Upstream
memory-management core AgentDB memory system with HNSW vector search. Provides 150x-12,500x faster pattern retrieval, persistent storage, and semantic search capabilities for learning and knowledge management. Use when: need to store successful patterns, … source

Source: secondsky/claude-skills

Skill Tier What it adds Upstream
cloudflare-manager core Comprehensive Cloudflare account management for deploying Workers, KV Storage, R2, Pages, DNS, and Routes. Use when deploying cloudflare services, managing worker containers, configuring KV/R2 storage, or setting up DNS/routing. Requires … source

Source: NVIDIA/skills

Skill Tier What it adds Upstream
physical-ai-infrastructure-setup-and-resilient-scaling core Use when the user wants to set up, scale, validate, or harden NVIDIA physical AI infrastructure for synthetic data generation workflows across local MicroK8s or Azure AKS, including Kubernetes clusters, inference endpoint deployment, OSMO … source
tao-run-on-brev adjacent Brev managed GPU instances with Docker support. Use when running TAO training, evaluation, or inference on Brev GPU instances, managing Brev deployments, or dispatching TAO jobs through the Brev CLI. Trigger phrases include "run on Brev", … source
mcore-run-on-slurm adjacent How to launch distributed Megatron-LM training jobs on a SLURM cluster. Covers a minimal sbatch skeleton, environment-variable setup for torch.distributed.run, CUDA_DEVICE_MAX_CONNECTIONS rules across hardware and parallelism modes, … source
rag-perf adjacent Performance benchmarking for a deployed NVIDIA RAG Blueprint server: profiling pass + aiperf load test driven by a single YAML config. Not for accuracy / RAGAS scoring (use rag-eval) or for deploying / repairing services (use … source
tao-analyze-gaps-visual-changenet adjacent Performs gap analysis on NVIDIA TAO VCN Classify (Visual Component Net) experiments by invoking the data-services container (tao_toolkit.data_services from versions.yaml) directly via docker run … gap_analysis vcn_aoi … — picks the … source
amc-setup-calibration-stack adjacent Launch AutoMagicCalib microservice and web UI from NGC release images via Docker Compose. Use when user says 'deploy auto calibration', 'launch auto calibration', 'launch AMC', 'start MS+UI', or 'set up auto-magic-calib'. Requires NGC API … source
cuopt-server-api-python adjacent cuOpt REST server — start server, endpoints, Python/curl client examples. Use when the user is deploying or calling the REST API. source
deepstream-sop adjacent Use this skill when building, deploying, evaluating, debugging, or measuring latency for the DeepStream SOP Inference Microservice — a GPU-accelerated FastAPI service that detects whether operators perform assembly-line steps in order via … source
dynamo-router-starter adjacent Start or patch Dynamo router modes and run router endpoint smoke checks. Use for round-robin, KV-aware, least-loaded, or device-aware routing setup; use recipe-runner for recipe deployment and troubleshoot for failure diagnosis. source
nemotron-speech adjacent Routes NVIDIA Nemotron Speech (Riva) NIM tasks — deploys, runs, and tests ASR, TTS, and NMT NIMs on build.nvidia.com or self-hosted. source
physicsnemo-discover adjacent Official NVIDIA-authored guidance for navigating PhysicsNeMo — pick the model, datapipe, or example for a SciML/AI4Science task (surrogates, forecasting, downscaling, physics-informed, inverse, generative). Points at existing files via … source
rag-blueprint adjacent NVIDIA RAG Blueprint — deploy, configure, troubleshoot, and manage. Handles any RAG action: deploy, install, start, enable, disable, toggle, change, configure, troubleshoot, debug, fix, shutdown, stop, or tear down any RAG feature or … source