2.6 KiB
Market evidence report — ict-help-desk-agent
Source: 14 real job ads (JSearch API, countries: us 14), extracted into the MSSQL evidence store; as of 2026-07-12. This report contains extracted, aggregated facts only — no ad text is reproduced (copyright / platform terms).
Seniority distribution
| Seniority | Ads | Share |
|---|---|---|
| mid | 9 | 64 % |
| junior | 4 | 29 % |
| senior | 1 | 7 % |
Tools — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | Microsoft 365 | 5 | 36 % |
| 2 | Microsoft Office | 4 | 29 % |
Hard skills — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | desktop support | 6 | 43 % |
| 2 | software installation | 6 | 43 % |
| 3 | troubleshooting | 4 | 29 % |
| 4 | asset management | 3 | 21 % |
| 5 | hardware installation | 3 | 21 % |
| 6 | network troubleshooting | 3 | 21 % |
| 7 | technical support | 3 | 21 % |
Methods — full market ranking
| # | Item | Ads | Share |
|---|
Responsibilities — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | customer service | 3 | 21 % |
| 2 | desktop support | 3 | 21 % |
| 3 | software deployment | 3 | 21 % |
Regional breakdown
Corpus note: 14 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.
US (us)
Insufficient evidence — 14 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
UK (gb)
Insufficient evidence — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
EU/DACH (de, at, ch, nl)
Insufficient evidence — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
Job title variants in the market
| Title | Ads |
|---|---|
| Desktop Support Technician | 2 |
| Information Technology Support Technician | 2 |
| Data Management - DC Technician II | 1 |
| Data Processing User Support Technician I, II - Farrington High | 1 |
| Helpdesk Analyst II | 1 |
| ICT Service Desk Engineer | 1 |
| Information Technology Help Desk Technician | 1 |
| IT SUPPORT TECHNICIAN — LEVEL 2 / ESCALATION (In-House, Rochester NY) | 1 |
| IT Support Technician | Legends Global Merchandise |
| Seasonal Desktop Support Technician 🏆 | 1 |
| Service Desk Technician (Level I / Level II) | 1 |
| Sr. IT Support Technician | 1 |
Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.