ict-help-desk-agent/references/profile.md

Occupation profile — ICT help desk agent

• ESCO URI: http://data.europa.eu/esco/occupation/aaeec9a7-dc57-4485-890c-86b3eef735f9
• ESCO code: 3512.1
• ISCO-08 group: 3512 — Information and communications technology user support technicians
• O*NET-SOC: 15-1232.00 — Computer User Support Specialists (match: exactMatch)

Description (ESCO)

ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.

Definition

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Alternative labels

• IT support technician
• IT help desk agent
• ICT service desk agent
• ICT helpdesk agent
• ICT help desk advisor
• IT help desk advisor