17 KiB
17 KiB
Tools & technology — ICT help desk agent
Source: O*NET 30.3 'Software Skills' for 15-1232.00.
| Software | Category | Hot technology |
|---|---|---|
| SAS | Analytical or scientific software | yes |
| The MathWorks MATLAB | Analytical or scientific software | yes |
| Docker | Application server software | yes |
| GitHub | Application server software | yes |
| Spring Boot | Application server software | yes |
| Tableau | Business intelligence and data analysis software | yes |
| Slack | Cloud-based data access and sharing software | yes |
| Splunk Enterprise | Cloud-based management software | yes |
| Autodesk AutoCAD | Computer aided design CAD software | yes |
| Autodesk Revit | Computer aided design CAD software | yes |
| Bentley MicroStation | Computer aided design CAD software | yes |
| Dassault Systemes SolidWorks | Computer aided design CAD software | yes |
| Chef | Configuration management software | yes |
| Puppet | Configuration management software | yes |
| Atlassian JIRA | Content workflow software | yes |
| Salesforce software | Customer relationship management CRM software | yes |
| Apache Cassandra | Data base management system software | yes |
| Apache Hadoop | Data base management system software | yes |
| Apache Hive | Data base management system software | yes |
| Elasticsearch | Data base management system software | yes |
| MongoDB | Data base management system software | yes |
| NoSQL | Data base management system software | yes |
| Oracle PL/SQL | Data base management system software | yes |
| Teradata Database | Data base management system software | yes |
| Microsoft SQL Server Reporting Services SSRS | Data base reporting software | yes |
| Amazon Redshift | Data base user interface and query software | yes |
| Amazon Web Services AWS software | Data base user interface and query software | yes |
| Microsoft Access | Data base user interface and query software | yes |
| Microsoft SQL Server | Data base user interface and query software | yes |
| MySQL | Data base user interface and query software | yes |
| Oracle Database | Data base user interface and query software | yes |
| ServiceNow | Data base user interface and query software | yes |
| Structured query language SQL | Data base user interface and query software | yes |
| Transact-SQL | Data base user interface and query software | yes |
| Yardi software | Data base user interface and query software | yes |
| Adobe InDesign | Desktop publishing software | yes |
| Apache Kafka | Development environment software | yes |
| Apache Maven | Development environment software | yes |
| C | Development environment software | yes |
| Eclipse IDE | Development environment software | yes |
| Microsoft .NET Framework | Development environment software | yes |
| Microsoft Azure software | Development environment software | yes |
| Microsoft PowerShell | Development environment software | yes |
| Microsoft Visual Basic | Development environment software | yes |
| Microsoft Visual Basic for Applications VBA | Development environment software | yes |
| Microsoft Visual Studio | Development environment software | yes |
| Ruby | Development environment software | yes |
| Adobe Acrobat | Document management software | yes |
| Microsoft SharePoint | Document management software | yes |
| Microsoft Outlook | Electronic mail software | yes |
| Extensible markup language XML | Enterprise application integration software | yes |
| Microsoft SQL Server Integration Services SSIS | Enterprise application integration software | yes |
| Oracle PeopleSoft | Enterprise resource planning ERP software | yes |
| SAP software | Enterprise resource planning ERP software | yes |
| Ansible software | Expert system software | yes |
| Apache Subversion SVN | File versioning software | yes |
| Git | File versioning software | yes |
| ESRI ArcGIS software | Geographic information system | yes |
| Adobe Creative Cloud software | Graphics or photo imaging software | yes |
| Adobe Illustrator | Graphics or photo imaging software | yes |
| Adobe Photoshop | Graphics or photo imaging software | yes |
| Trimble SketchUp Pro | Graphics or photo imaging software | yes |
| Microsoft Active Directory | Internet directory services software | yes |
| Epic Systems | Medical software | yes |
| MEDITECH software | Medical software | yes |
| C# | Object or component oriented development software | yes |
| C++ | Object or component oriented development software | yes |
| jQuery | Object or component oriented development software | yes |
| Oracle Java | Object or component oriented development software | yes |
| Perl | Object or component oriented development software | yes |
| Python | Object or component oriented development software | yes |
| Swift | Object or component oriented development software | yes |
| Hibernate ORM | Object oriented data base management software | yes |
| PostgreSQL | Object oriented data base management software | yes |
| Microsoft Office software | Office suite software | yes |
| Apple iOS | Operating system software | yes |
| Apple macOS | Operating system software | yes |
| Bash | Operating system software | yes |
| Google Android | Operating system software | yes |
| Linux | Operating system software | yes |
| Microsoft Windows | Operating system software | yes |
| Microsoft Windows Server | Operating system software | yes |
| Red Hat Enterprise Linux | Operating system software | yes |
| Shell script | Operating system software | yes |
| UNIX | Operating system software | yes |
| UNIX Shell | Operating system software | yes |
| Microsoft PowerPoint | Presentation software | yes |
| Microsoft Visio | Process mapping and design software | yes |
| JUnit | Program testing software | yes |
| Atlassian Confluence | Project management software | yes |
| Microsoft Project | Project management software | yes |
| Microsoft Teams | Project management software | yes |
| Oracle Primavera Enterprise Project Portfolio Management | Project management software | yes |
| Marketo Marketing Automation | Sales and marketing software | yes |
| Microsoft Excel | Spreadsheet software | yes |
| Cisco Webex | Video conferencing software | yes |
| Zoom | Video conferencing software | yes |
| Web page creation and editing software | yes | |
| AJAX | Web platform development software | yes |
| Apache Tomcat | Web platform development software | yes |
| Cascading style sheets CSS | Web platform development software | yes |
| Django | Web platform development software | yes |
| Google Angular | Web platform development software | yes |
| Hypertext markup language HTML | Web platform development software | yes |
| JavaScript | Web platform development software | yes |
| JavaScript Object Notation JSON | Web platform development software | yes |
| Microsoft Active Server Pages ASP | Web platform development software | yes |
| Microsoft ASP.NET | Web platform development software | yes |
| Node.js | Web platform development software | yes |
| PHP | Web platform development software | yes |
| Spring Framework | Web platform development software | yes |
| Google Docs | Word processing software | yes |
| Microsoft Word | Word processing software | yes |
| Citrix cloud computing software | Access software | |
| Mac HelpMate | Access software | |
| Fund accounting software | Accounting software | |
| Sage 50 Accounting | Accounting software | |
| Tax software | Accounting software | |
| Element management software | Administration software | |
| StataCorp Stata | Analytical or scientific software | |
| Oracle WebLogic Server | Application server software | |
| Red Hat WildFly | Application server software | |
| Password management software | Authentication server software | |
| Disaster recovery software | Backup or archival software | |
| Microsoft Volume Shadow Copy Service | Backup or archival software | |
| Symantec LiveState | Backup or archival software | |
| Veritas NetBackup | Backup or archival software | |
| IBM Cognos Impromptu | Business intelligence and data analysis software | |
| MicroStrategy | Business intelligence and data analysis software | |
| Oracle Business Intelligence Enterprise Edition | Business intelligence and data analysis software | |
| Qlik Tech QlikView | Business intelligence and data analysis software | |
| Dropbox | Cloud-based data access and sharing software | |
| Google Drive | Cloud-based data access and sharing software | |
| IBM WebSphere | Cloud-based management software | |
| SolarWinds | Cloud-based protection or security software | |
| VMware | Clustering software | |
| IBM Domino | Communications server software | |
| Dassault Systemes CATIA | Computer aided design CAD software | |
| Moodle | Computer based training software | |
| Schoology | Computer based training software | |
| Automated installation software | Configuration management software | |
| Deployment software | Configuration management software | |
| Patch management software | Configuration management software | |
| Perforce Helix software | Configuration management software | |
| Apache Pig | Data base management system software | |
| Apache Solr | Data base management system software | |
| Relational database management software | Data base management system software | |
| SAP Crystal Reports | Data base reporting software | |
| Blackboard software | Data base user interface and query software | |
| Data entry software | Data base user interface and query software | |
| Database software | Data base user interface and query software | |
| FileMaker Pro | Data base user interface and query software | |
| iPro | Data base user interface and query software | |
| Lucid IQ CMP | Data base user interface and query software | |
| Oracle JDBC | Data base user interface and query software | |
| Software asset management SAM software | Data base user interface and query software | |
| CrossTec NetOp Remote Control | Desktop communications software | |
| ParentSquare | Desktop communications software | |
| Remote control software | Desktop communications software | |
| Skype | Desktop communications software | |
| Stac Software ReachOut | Desktop communications software | |
| Symantec pcAnywhere | Desktop communications software | |
| Adobe Distiller | Desktop publishing software | |
| Microsoft Publisher | Desktop publishing software | |
| Adobe ActionScript | Development environment software | |
| Apache Ant | Development environment software | |
| Common business oriented language COBOL | Development environment software | |
| Integrated development environment IDE software | Development environment software | |
| Microsoft Visual Basic Scripting Edition VBScript | Development environment software | |
| National Instruments LabVIEW | Development environment software | |
| IBM Notes | Electronic mail software | |
| Microsoft Exchange | Electronic mail software | |
| Atlassian Bamboo | Enterprise application integration software | |
| IBM InfoSphere DataStage | Enterprise application integration software | |
| Oracle Fusion Middleware | Enterprise application integration software | |
| Microsoft Dynamics | Enterprise resource planning ERP software | |
| Microsoft Dynamics GP | Enterprise resource planning ERP software | |
| NetSuite ERP | Enterprise resource planning ERP software | |
| Oracle Fusion Applications | Enterprise resource planning ERP software | |
| Oracle Hyperion | Enterprise resource planning ERP software | |
| Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software | |
| SAP Business Objects | Enterprise resource planning ERP software | |
| IBM Power Systems software | Enterprise system management software | |
| Desktop partitioning software | Filesystem software | |
| Symantec Norton Utilities | Filesystem software | |
| Delphi Technology | Financial analysis software | |
| Oracle E-Business Suite Financials | Financial analysis software | |
| Geographic information system GIS software | Geographic information system | |
| Salesforce Visualforce | Graphical user interface development software | |
| SmugMug Flickr | Graphics or photo imaging software | |
| Call center software | Helpdesk or call center software | |
| Help desk software | Helpdesk or call center software | |
| Human resource management software HRMS | Human resources software | |
| Oracle Taleo | Human resources software | |
| Supervisory control and data acquisition SCADA software | Industrial control software | |
| Information systems integration software | Information retrieval or search software | |
| LexisNexis | Information retrieval or search software | |
| Blink | Instant messaging software | |
| Active directory software | Internet directory services software | |
| Domain name system DNS | Internet directory services software | |
| Network directory services software | Internet directory services software | |
| Voice over internet protocol VoIP system software | Internet protocol IP multimedia subsystem software | |
| Quest Erwin Data Modeler | Metadata management software | |
| Nearpod | Multi-media educational software | |
| Seesaw | Multi-media educational software | |
| LogMeIn GoToWebinar | Network conferencing software | |
| Dartware InterMapper | Network monitoring software | |
| Nagios | Network monitoring software | |
| Wireshark | Network monitoring software | |
| Remote install server software | Network operation system software | |
| Firewall software | Network security and virtual private network VPN equipment software | |
| Virtual private networking VPN software | Network security or virtual private network VPN management software | |
| Advanced business application programming ABAP | Object or component oriented development software | |
| Apache Groovy | Object or component oriented development software | |
| Microsoft ActiveX | Object or component oriented development software | |
| Objective C | Object or component oriented development software | |
| Cisco IOS | Operating system software | |
| Event log monitor software | Operating system software | |
| Hewlett Packard HP-UX | Operating system software | |
| Job control language JCL | Operating system software | |
| KornShell | Operating system software | |
| Microsoft Windows Pre-installation Environment | Operating system software | |
| Operating system monitoring software | Operating system software | |
| Oracle Solaris | Operating system software | |
| Ubuntu | Operating system software | |
| Migration software | Platform interconnectivity software | |
| Apache HTTP Server | Portal server software | |
| Poll Everywhere | Presentation software | |
| Defect tracking software | Program testing software | |
| Hewlett Packard LoadRunner | Program testing software | |
| Personal computer diagnostic software | Program testing software | |
| Google Classroom | Project management software | |
| Unified modeling language UML | Requirements analysis and system architecture software | |
| Media storage management software | Storage networking software | |
| Encryption software | Transaction security and virus protection software | |
| McAfee | Transaction security and virus protection software | |
| NortonLifeLock cybersecurity software | Transaction security and virus protection software | |
| Virus scanning software | Transaction security and virus protection software | |
| Customer information control system CICS | Transaction server software | |
| Google Meet | Video conferencing software | |
| LogMeIn GoToMeeting | Video conferencing software | |
| Apple Final Cut Pro | Video creation and editing software | |
| Flipgrid | Video creation and editing software | |
| YouTube | Video creation and editing software | |
| Adobe Dreamweaver | Web page creation and editing software | |
| Google Sites | Web page creation and editing software | |
| Apache Struts | Web platform development software | |
| Drupal | Web platform development software | |
| Dynamic hypertext markup language DHTML | Web platform development software | |
| Enterprise JavaBeans | Web platform development software | |
| Ext JS | Web platform development software | |
| Extensible hypertext markup language XHTML | Web platform development software | |
| LAMP Stack | Web platform development software | |
| Microsoft ASP.NET Core MVC | Web platform development software | |
| Oracle JavaServer Pages JSP | Web platform development software | |
| Ruby on Rails | Web platform development software | |
| 3M Post-it App | Word processing software | |
| Microsoft OneNote | Word processing software |
Market evidence (job-ad analysis, 14 ads, as of 2026-07-12)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Tools
- Microsoft 365 — 36 %
- Microsoft Office — 29 %
- Office 365 — 14 %
- Google Workspace — 14 %
- Active Directory — 14 %
- Azure — 14 %
- VPN — 14 %
- Windows — 14 %
- Windows 11 — 14 %
- ServiceNow — 14 %