82 lines
2.6 KiB
Markdown
82 lines
2.6 KiB
Markdown
# Market evidence report — ict-help-desk-agent
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Source: **14 real job ads** (JSearch API, countries: us 14), extracted into the MSSQL evidence store; as of 2026-07-12.
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This report contains extracted, aggregated facts only — no ad text is
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reproduced (copyright / platform terms).
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## Seniority distribution
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| Seniority | Ads | Share |
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|---|---|---|
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| mid | 9 | 64 % |
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| junior | 4 | 29 % |
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| senior | 1 | 7 % |
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## Tools — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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| 1 | Microsoft 365 | 5 | 36 % |
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| 2 | Microsoft Office | 4 | 29 % |
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## Hard skills — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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| 1 | desktop support | 6 | 43 % |
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| 2 | software installation | 6 | 43 % |
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| 3 | troubleshooting | 4 | 29 % |
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| 4 | asset management | 3 | 21 % |
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| 5 | hardware installation | 3 | 21 % |
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| 6 | network troubleshooting | 3 | 21 % |
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| 7 | technical support | 3 | 21 % |
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## Methods — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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## Responsibilities — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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| 1 | customer service | 3 | 21 % |
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| 2 | desktop support | 3 | 21 % |
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| 3 | software deployment | 3 | 21 % |
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## Regional breakdown
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> **Corpus note:** 14 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.
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### US (us)
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**Insufficient evidence** — 14 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
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### UK (gb)
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**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
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### EU/DACH (de, at, ch, nl)
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**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
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## Job title variants in the market
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| Title | Ads |
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|---|---|
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| Desktop Support Technician | 2 |
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| Information Technology Support Technician | 2 |
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| Data Management - DC Technician II | 1 |
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| Data Processing User Support Technician I, II - Farrington High | 1 |
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| Helpdesk Analyst II | 1 |
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| ICT Service Desk Engineer | 1 |
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| Information Technology Help Desk Technician | 1 |
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| IT SUPPORT TECHNICIAN — LEVEL 2 / ESCALATION (In-House, Rochester NY) | 1 |
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| IT Support Technician | Legends Global Merchandise | 1 |
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| Seasonal Desktop Support Technician 🏆 | 1 |
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| Service Desk Technician (Level I / Level II) | 1 |
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| Sr. IT Support Technician | 1 |
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Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.
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