2.5 KiB
Market evidence report — ict-help-desk-manager
Source: 14 real job ads (JSearch API, countries: us 14), extracted into the MSSQL evidence store; as of 2026-07-12. This report contains extracted, aggregated facts only — no ad text is reproduced (copyright / platform terms).
Seniority distribution
| Seniority | Ads | Share |
|---|---|---|
| lead | 7 | 50 % |
| mid | 6 | 43 % |
| senior | 1 | 7 % |
Tools — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | ServiceNow | 4 | 29 % |
| 2 | Microsoft Office | 3 | 21 % |
Hard skills — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | incident management | 5 | 36 % |
| 2 | process improvement | 4 | 29 % |
| 3 | it support | 3 | 21 % |
| 4 | performance management | 3 | 21 % |
| 5 | team leadership | 3 | 21 % |
Methods — full market ranking
| # | Item | Ads | Share |
|---|
Responsibilities — full market ranking
| # | Item | Ads | Share |
|---|---|---|---|
| 1 | team leadership | 4 | 29 % |
Regional breakdown
Corpus note: 14 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.
US (us)
Insufficient evidence — 14 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
UK (gb)
Insufficient evidence — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
EU/DACH (de, at, ch, nl)
Insufficient evidence — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
Job title variants in the market
| Title | Ads |
|---|---|
| Desk Side Support Manager | 1 |
| Helpdesk Lead/CAB Manager | 1 |
| I.T. Service Desk Technical Manager | 1 |
| Information Technology Help Desk Manager | 1 |
| Information Technology Service Desk | 1 |
| IT Support / Services Delivery Manager | 1 |
| IT Support Manager | 1 |
| IT Support Manager — Lead Ops, Training & Growth | 1 |
| Manager, IT Application Service Delivery /Support - Back Office | 1 |
| Manager, IT Support | 1 |
| Manager, Technical Support Engineering | 1 |
| Senior Customer Support Manager | 1 |
| Service Desk Director with Security Clearance | 1 |
| System Support Manager | 1 |
Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.