25 lines
956 B
Markdown
25 lines
956 B
Markdown
# Occupation profile — ICT help desk manager
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- **ESCO URI:** http://data.europa.eu/esco/occupation/1242d99a-47f1-4a62-b884-33746db8a6ca
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- **ESCO code:** 3512.2
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- **ISCO-08 group:** 3512 — Information and communications technology user support technicians
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## Description (ESCO)
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ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.
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## Definition
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nan
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## Alternative labels
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- software support manager
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- ICT helpdesk managers
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- IT helpdesk manager
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- ICT service desk manager
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- ICT help desk managers
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- IT help desk manager
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- technical support manager
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- ICT helpdesk manager
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