80 lines
2.5 KiB
Markdown
80 lines
2.5 KiB
Markdown
# Market evidence report — ict-help-desk-manager
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Source: **14 real job ads** (JSearch API, countries: us 14), extracted into the MSSQL evidence store; as of 2026-07-12.
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This report contains extracted, aggregated facts only — no ad text is
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reproduced (copyright / platform terms).
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## Seniority distribution
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| Seniority | Ads | Share |
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|---|---|---|
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| lead | 7 | 50 % |
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| mid | 6 | 43 % |
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| senior | 1 | 7 % |
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## Tools — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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| 1 | ServiceNow | 4 | 29 % |
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| 2 | Microsoft Office | 3 | 21 % |
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## Hard skills — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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| 1 | incident management | 5 | 36 % |
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| 2 | process improvement | 4 | 29 % |
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| 3 | it support | 3 | 21 % |
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| 4 | performance management | 3 | 21 % |
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| 5 | team leadership | 3 | 21 % |
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## Methods — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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## Responsibilities — full market ranking
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| # | Item | Ads | Share |
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|---|---|---|---|
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| 1 | team leadership | 4 | 29 % |
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## Regional breakdown
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> **Corpus note:** 14 relevant ads in total — below the 100-ad target for a fully reliable ranking. Percentages above should be read as indicative.
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### US (us)
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**Insufficient evidence** — 14 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
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### UK (gb)
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**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
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### EU/DACH (de, at, ch, nl)
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**Insufficient evidence** — 0 ads (minimum for a regional ranking: 30). No ranking is reported for this region.
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## Job title variants in the market
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| Title | Ads |
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|---|---|
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| Desk Side Support Manager | 1 |
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| Helpdesk Lead/CAB Manager | 1 |
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| I.T. Service Desk Technical Manager | 1 |
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| Information Technology Help Desk Manager | 1 |
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| Information Technology Service Desk | 1 |
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| IT Support / Services Delivery Manager | 1 |
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| IT Support Manager | 1 |
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| IT Support Manager — Lead Ops, Training & Growth | 1 |
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| Manager, IT Application Service Delivery /Support - Back Office | 1 |
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| Manager, IT Support | 1 |
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| Manager, Technical Support Engineering | 1 |
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| Senior Customer Support Manager | 1 |
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| Service Desk Director with Security Clearance | 1 |
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| System Support Manager | 1 |
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Methodology: entities extracted per ad ({hard_skills, tools, methods, responsibilities, seniority}), normalized, counted as DISTINCT ads per entity; report threshold ≥ 3 ads. Headline sections in skills.md/tools.md use the stricter ≥ 20 % threshold.
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