48 lines
3.2 KiB
Markdown
48 lines
3.2 KiB
Markdown
# Tasks & work activities — ICT technician
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Source: O*NET 30.3, occupation 15-1232.00 (Computer User Support Specialists).
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## Task statements
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- **[Core]** Answer user inquiries regarding computer software or hardware operation to resolve problems.
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- **[Core]** Enter commands and observe system functioning to verify correct operations and detect errors.
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- **[Core]** Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
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- **[Core]** Oversee the daily performance of computer systems.
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- **[Core]** Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
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- **[Core]** Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
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- **[Core]** Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
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- **[Core]** Confer with staff, users, and management to establish requirements for new systems or modifications.
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- **[Core]** Develop training materials and procedures, or train users in the proper use of hardware or software.
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- **[Core]** Refer major hardware or software problems or defective products to vendors or technicians for service.
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- **[Core]** Prepare evaluations of software or hardware, and recommend improvements or upgrades.
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- **[Core]** Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
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- **[Core]** Inspect equipment and read order sheets to prepare for delivery to users.
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- **[Supplemental]** Modify and customize commercial programs for internal needs.
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- **[Supplemental]** Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
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- **[Supplemental]** Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
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## Detailed work activities
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- Collaborate with others to determine design specifications or details.
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- Collaborate with others to resolve information technology issues.
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- Conduct research to gain information about products or processes.
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- Document operational activities.
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- Evaluate utility of software or hardware technologies.
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- Install computer hardware.
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- Install computer software.
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- Maintain computer hardware.
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- Modify software programs to improve performance.
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- Monitor computer system performance to ensure proper operation.
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- Participate in staffing decisions.
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- Provide recommendations to others about computer hardware.
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- Provide technical support for software maintenance or use.
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- Read documents to gather technical information.
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- Recommend changes to improve computer or information systems.
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- Resolve computer software problems.
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- Supervise information technology personnel.
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- Teach others to use computer equipment or hardware.
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- Test computer hardware performance.
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- Test software performance.
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- Train others in computer interface or software use.
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- Update knowledge about emerging industry or technology trends.
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