skills-core/live-chat-operator
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity
Files
5d678e7d376c2343b83b2e678829b8805a15ea23
live-chat-operator/references/ai-skills.md
skillfactor-pipeline 5d678e7d37 feat: live-chat-operator skill package v0.1.0
2026-08-14 19:14:06 +02:00

38 KiB
Raw Blame History

External AI agent skills — live-chat-operator

Proven, publicly available AI agent skills mapped to this occupation. Nothing is copied from the sources: every entry is a name, a one-line summary and a link to the upstream skill package. Each section names its source repository, commit, license and retrieval date.

Tiers: core = the skill directly exercises a top market hard skill, tool or method (from gated job-ad evidence) or an essential ESCO competence of this occupation; adjacent = plausibly useful, secondary. Entries are capped at 12 per source and 80 in total per occupation (core first, strongest matches survive); everything beyond the caps is excluded and logged in the pipeline audit trail, not in this package.

Matched deterministically (ISCO group + title/competence keywords, tiered against market evidence + ESCO essentials) by pipeline/p5_enrich_ai_skills.py on 2026-07-14.

Source: anthropics/skills

  • Repository: https://github.com/anthropics/skills (commit f6656c1, retrieved 2026-07-14)
  • License: Apache-2.0; the document skills (docx/pdf/pptx/xlsx) are source-available — see the LICENSE.txt in the upstream skill folder
Skill Tier What it adds Upstream
docx adjacent Use this skill whenever the user wants to create, read, edit, or manipulate Word documents (.docx files) or Word templates (.dotx files). Triggers include: any mention of 'Word doc', 'word document', '.docx', '.dotx', or requests to … source
pdf adjacent Use this skill whenever the user wants to do anything with PDF files. This includes reading or extracting text/tables from PDFs, combining or merging multiple PDFs into one, splitting PDFs apart, rotating pages, adding watermarks, creating … source

Source: wshobson/agents

Skill Tier What it adds Upstream
file-conversion adjacent Convert files between formats — PDF to Word, HEIC to JPG, MP4 to MP3, CSV to JSON, EPUB to MOBI, and 999 total routes across images, video, audio, documents, data, fonts, ebooks, and archives. Free via changethisfile.com, no API key or … source

Source: a5c-ai/babysitter

Skill Tier What it adds Upstream
Stakeholder Communication core Generate stakeholder-specific communications and presentations for product updates source
policy-communication core Translate research findings into accessible policy briefs, presentations, and stakeholder communications source
issue-tracker core Track and manage project issues with escalation and resolution workflows source
embedded-docs core Embedded firmware documentation generation and maintenance using Doxygen and related tools. Expert skill for API documentation, hardware interface documentation, memory maps, and integration with documentation systems. source
knowledge-extractor core Extract tribal knowledge from code, documentation, and commit history to preserve institutional memory source
memlab-analysis core Expert skill for JavaScript memory leak detection using Facebook MemLab. Configure MemLab scenarios, execute memory leak detection runs, analyze heap snapshots, identify detached DOM elements, find event listener leaks, and integrate with … source

Source: affaan-m/everything-claude-code

Skill Tier What it adds Upstream
unified-notifications-ops core Operate notifications as one ECC-native workflow across GitHub, Linear, desktop alerts, hooks, and connected communication surfaces. Use when the real problem is alert routing, deduplication, escalation, or inbox collapse. source
logistics-exception-management core Codified expertise for handling freight exceptions, shipment delays, damages, losses, and carrier disputes. Informed by logistics professionals with 15+ years operational experience. Includes escalation protocols, carrier-specific … source

Source: basicmachines-co/basic-memory

Skill Tier What it adds Upstream
memory-ingest core Process unstructured external input (meeting transcripts, conversation logs, pasted documents) into structured Basic Memory entities. Extracts entities, searches for existing matches, proposes new entities with approval, creates notes with … source

Source: bitwize-music-studio/claude-ai-music-skills

Skill Tier What it adds Upstream
voice-checker core Reviews lyrics and prose for AI-written patterns (abstract noun stacking, over-explained metaphors, cliche escalation, missing idiosyncrasy, prose AI tells). Advisory Warning/Info severity — flags issues, does not block or rewrite. Use … source

Source: brycewang-stanford/Auto-Empirical-Research-Skills

Skill Tier What it adds Upstream
a1 core VS-Enhanced Research Question Refiner - Prevents Mode Collapse and derives differentiated research questions Enhanced VS 3-Phase process: Modal question avoidance, alternatives presentation, differentiated RQ recommendation Use when: … source
post-acceptance core This skill should be used when the user asks to "prepare conference presentation", "create presentation slides", "design poster", "make academic poster", "write promotion content", "create Twitter thread", or mentions post-acceptance … source

Source: davepoon/buildwithclaude

Skill Tier What it adds Upstream
pagerduty-automation core Automate PagerDuty tasks via Rube MCP (Composio): manage incidents, services, schedules, escalation policies, and on-call rotations. Always search tools first for current schemas. source
outlook-calendar-automation core Automate Outlook Calendar tasks via Rube MCP (Composio): create events, manage attendees, find meeting times, and handle invitations. Always search tools first for current schemas. source
image-enhancer core Improves the quality of images, especially screenshots, by enhancing resolution, sharpness, and clarity. Perfect for preparing images for presentations, documentation, or social media posts. source
zendesk-automation core Automate Zendesk tasks via Rube MCP (Composio): tickets, users, organizations, replies. Always search tools first for current schemas. source
pdf core Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … source

Source: davila7/claude-code-templates

Skill Tier What it adds Upstream
latex-posters core Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … source
image-enhancer core Improves the quality of images, especially screenshots, by enhancing resolution, sharpness, and clarity. Perfect for preparing images for presentations, documentation, or social media posts. source
Windows Privilege Escalation core This skill should be used when the user asks to "escalate privileges on Windows," "find Windows privesc vectors," "enumerate Windows for privilege escalation," "exploit Windows misconfigurations," or "perform post-exploitation privilege … source
crewai core Expert in CrewAI - the leading role-based multi-agent framework used by 60% of Fortune 500 companies. Covers agent design with roles and goals, task definition, crew orchestration, process types (sequential, hierarchical, parallel), memory … source

Source: eduardo-sl/go-agent-skills

Skill Tier What it adds Upstream
go-troubleshooting core Diagnose runtime problems in Go programs: panics and stack traces, deadlocks, goroutine leaks, memory leaks, OOM kills, race reports, and debugging with delve and pprof. Use when: "debug this panic", "read this stack trace", "deadlock", … source

Source: elementalsouls/Claude-BugHunter

Skill Tier What it adds Upstream
hunt-subdomain core Hunting skill for subdomain takeover vulnerabilities. Includes modern provider fingerprints — Microsoft Azure DevOps cloudapp.azure.com regional-pool re-issue (1-click OAuth ATO via wildcard reply_to, Binary Security), Zendesk … source

Source: glacierphonk/naming

Skill Tier What it adds Upstream
naming core Name products, SaaS, brands, open source projects, bots, and apps. Use when the user needs to name something, find a brand name, or pick a product name. Metaphor-driven process that produces memorable, meaningful names and avoids AI slop. source

Source: gooseworks-ai/goose-skills

Skill Tier What it adds Upstream
customer-story-builder core Take raw customer inputs — interview transcripts, survey responses, Slack quotes, support tickets, review excerpts — and generate a structured case study draft with problem/solution/result narrative, pull-quotes, metric callouts, and … source
help-center-article-generator core Take support ticket clusters, FAQ patterns, product documentation, or feature specs and generate structured help center articles with step-by-step instructions, screenshot placeholders, troubleshooting sections, and related article links. … source
voice-of-customer-synthesizer core Aggregate customer feedback from multiple sources — support tickets, NPS comments, Slack messages, G2 reviews, call transcripts, survey responses — into a unified VoC report with theme clustering, sentiment analysis, trend detection, and … source
ad-angle-miner core Mine the highest-converting ad angles from customer reviews, Reddit complaints, support tickets, and competitor ads. Extracts actual pain language, competitor weaknesses, and outcome phrases that real buyers use. Outputs a ranked angle … source

Source: infrasity-labs/dev-gtm-claude-skills

Skill Tier What it adds Upstream
customer-research core When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket … source

Source: inkline/inkline

Skill Tier What it adds Upstream
multica-teamwork core How the Inkline Guild works an issue in Multica — lifecycle, comment etiquette, mention routing, definition of done, escalation. Every agent carries this; follow it on every task. source

Source: jabrena/plinth

Skill Tier What it adds Upstream
804-regulations-eu-nis2 core Use when reviewing, designing, or modifying Java enterprise systems that may support essential or important entities, critical-sector services, managed service providers, supply-chain dependencies, or cybersecurity incident escalation … source

Source: jeremylongshore/claude-code-plugins-plus-skills

Skill Tier What it adds Upstream
adobe-debug-bundle core Collect Adobe debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Adobe API problems. Trigger with phrases like "adobe debug", … source
assemblyai-debug-bundle core Collect AssemblyAI debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for AssemblyAI problems. Trigger with phrases like … source
bamboohr-debug-bundle core Collect BambooHR debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for BambooHR API problems. Trigger with phrases like … source
brightdata-debug-bundle core Collect Bright Data debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Bright Data problems. Trigger with phrases like … source
canva-debug-bundle core Collect Canva Connect API debug evidence for troubleshooting and support. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Canva API problems. Trigger with phrases like "canva … source
clay-debug-bundle core Collect Clay debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Clay integration problems. Trigger with phrases like "clay … source
clerk-debug-bundle core Collect comprehensive debug information for Clerk issues. Use when troubleshooting complex problems, preparing support tickets, or diagnosing intermittent issues. Trigger with phrases like "clerk debug", "clerk diagnostics", "clerk support … source
coderabbit-debug-bundle core Collect CodeRabbit debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for CodeRabbit problems. Trigger with phrases like … source
cohere-debug-bundle core Collect Cohere debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Cohere API problems. Trigger with phrases like "cohere … source
customerio-debug-bundle core Collect Customer.io debug evidence for support tickets. Use when creating support requests, investigating delivery failures, or documenting integration issues. Trigger: "customer.io debug", "customer.io support ticket", "collect … source
deepgram-debug-bundle core Collect Deepgram debug evidence for support and troubleshooting. Use when preparing support tickets, investigating issues, or collecting diagnostic information for Deepgram problems. Trigger: "deepgram debug", "deepgram support ticket", … source
documenso-debug-bundle core Comprehensive debugging toolkit for Documenso integrations. Use when troubleshooting complex issues, gathering diagnostic information, or creating support tickets for Documenso problems. Trigger with phrases like "debug documenso", … source

Source: K-Dense-AI/claude-scientific-skills

Skill Tier What it adds Upstream
latex-posters core Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … source

Source: K-Dense-AI/scientific-agent-skills

Skill Tier What it adds Upstream
latex-posters core Create professional research posters in LaTeX using beamerposter, tikzposter, or baposter. Support for conference presentations, academic posters, and scientific communication. Includes layout design, color schemes, multi-column formats, … source

Source: ljagiello/ctf-skills

Skill Tier What it adds Upstream
ctf-pwn core Provides binary exploitation techniques for CTF challenges. Use when you already have a vulnerable native target or service and need to turn memory corruption or low-level primitives into code execution or privilege escalation, such as … source

Source: mohitagw15856/pm-claude-skills

Skill Tier What it adds Upstream
kyc-escalation core Write an internal KYC/AML escalation memo: a factual time-stamped trigger description, customer-profile vs activity mismatch analysis, red-flag taxonomy mapping, outstanding information, and a recommendation with rationale. Use when asked … source
lifecycle-crm-plan core Design lifecycle marketing / CRM journeys across the customer lifecycle. Use when asked to plan onboarding emails, lifecycle/CRM campaigns, drip sequences, re-engagement or winback flows, or a messaging calendar. Produces a lifecycle plan … source
help-center-article core Write a help-center / knowledge-base article that actually resolves the issue and deflects tickets. Use when asked to write a help doc, KB article, FAQ entry, how-to, or support documentation. Produces a findable, skimmable article — … source
voice-of-customer-program core Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC … source
oncall-runbook core Write an on-call runbook for a service — covering alert definitions, escalation paths, common incident responses, and on-call handoff procedures. Use when asked to write an on-call guide, create alert runbooks, document escalation … source
escalation-tree core Design a support/incident escalation tree — who handles what, when it escalates, and to whom. Use when asked to design an escalation path, an escalation matrix, support tiers, an on-call escalation policy, or to fix 'tickets bounce around … source

Source: mukul975/Anthropic-Cybersecurity-Skills

Skill Tier What it adds Upstream
building-malware-incident-communication-template core Build structured communication templates for malware incidents including stakeholder notifications, executive briefings, technical advisories, and regulatory disclosures with severity-based escalation procedures. source
reverse-engineering-android-malware-with-jadx core Reverse engineers malicious Android APK files using JADX decompiler to analyze Java/Kotlin source code, identify malicious functionality including data theft, C2 communication, privilege escalation, and overlay attacks. Examines manifest … source
implementing-ticketing-system-for-incidents core Implements an integrated incident ticketing system connecting SIEM alerts to ServiceNow, Jira, or TheHive for structured incident tracking, SLA management, escalation workflows, and compliance documentation. Use when SOC teams need … source
performing-thick-client-application-penetration-test core Conduct a thick client application penetration test to identify insecure local storage, hardcoded credentials, DLL hijacking, memory manipulation, and insecure API communication in desktop applications using dnSpy, Procmon, and Burp Suite. source
detecting-azure-service-principal-abuse core Detect and investigate Azure service principal abuse including privilege escalation, credential compromise, admin consent bypass, and unauthorized enumeration in Microsoft Entra ID environments. source
performing-gcp-penetration-testing-with-gcpbucketbrute core Perform GCP security testing using GCPBucketBrute for storage bucket enumeration, gcloud IAM privilege escalation path analysis, and service account permission auditing source
performing-privilege-escalation-assessment core Performs privilege escalation assessments on compromised Linux and Windows systems to identify paths from low-privilege access to root or SYSTEM-level control. The tester enumerates misconfigurations, vulnerable services, kernel exploits, … source
performing-privilege-escalation-on-linux core Linux privilege escalation involves elevating from a low-privilege user account to root access on a compromised system. Red teams exploit misconfigurations, vulnerable services, kernel exploits, and w source
post-exploiting-microsoft-graph-with-graphrunner core Perform recon, persistence, privilege escalation, and data search via the Microsoft Graph API using GraphRunner. source
analyzing-macro-malware-in-office-documents core Analyzes malicious VBA macros embedded in Microsoft Office documents (Word, Excel, PowerPoint) to identify download cradles, payload execution, persistence mechanisms, and anti-analysis techniques. Uses olevba, oledump, and VBA … source
auditing-kubernetes-cluster-rbac core Auditing Kubernetes cluster RBAC configurations to identify overly permissive roles, wildcard permissions, dangerous ClusterRoleBindings, service account abuse, and privilege escalation paths using kubectl, rbac-tool, KubiScan, and … source
auditing-kubernetes-rbac-privilege-escalation core Find over-permissive RBAC roles and service-account token abuse paths in Kubernetes using kubectl auth can-i, rbac-police, kubectl-who-can, and rakkess during authorized cluster security reviews. source

Source: nexscope-ai/eCommerce-Skills

Skill Tier What it adds Upstream
tiktok-shop-customer-service core Customer service on TikTok Shop — response time, dispute resolution, auto-replies, buyer satisfaction source
product-review-analysis core Product review analysis and customer feedback intelligence. Pain point identification, praise pattern analysis, feature request extraction, sentiment analysis, and product improvement insights. Use when the user asks about review analysis, … source

Source: nexu-io/open-design

Skill Tier What it adds Upstream
clinical-case-report core Structured medical case presentation for clinical rounds, conferences, and documentation. Generates SOAP-format or narrative case reports with physiologically accurate vitals, labs, and evidence-based plans. Use when the brief mentions … source
image-enhancer core Improve image and screenshot quality by enhancing resolution, sharpness, and clarity for professional presentations and documentation. source

Source: rampstackco/claude-skills

Skill Tier What it adds Upstream
user-feedback-aggregation core Collecting and synthesizing user feedback across channels (support tickets, NPS, in-app feedback, sales calls, social mentions, customer councils) into a continuous signal that informs product decisions. The triage discipline that … source
discovery-research-synthesis core Turning research artifacts into actionable PM insight. Customer interviews, user research notes, support ticket reviews, sales call transcripts, survey data, in-app feedback, all synthesized into the decisions they are meant to inform. The … source

Source: rohitg00/skillkit

Skill Tier What it adds Upstream
handoff-protocols core Manages work transitions between team members or agents by creating structured handoff documents, summarizing project status, documenting key decisions, blockers, and open questions, and generating onboarding briefs. Use when someone needs … source

Source: ruvnet/claude-code-flow

Skill Tier What it adds Upstream
cost-counterfactual core Multi-baseline counterfactual cost analysis. Compares actual session spend to hypothetical always-haiku / always-sonnet / always-opus routing baselines. Answers "is the routing earning its keep?" Negative savings flag over-escalation; … source
cost-trend core Read every docs/benchmarks/runs/*.json and surface drift in win rate, latency, escalation rate, and LLM-baseline cost over time source

Source: ruvnet/ruflo

Skill Tier What it adds Upstream
cost-counterfactual core Multi-baseline counterfactual cost analysis. Compares actual session spend to hypothetical always-haiku / always-sonnet / always-opus routing baselines. Answers "is the routing earning its keep?" Negative savings flag over-escalation; … source
cost-trend core Read every docs/benchmarks/runs/*.json and surface drift in win rate, latency, escalation rate, and LLM-baseline cost over time source

Source: snyk/agent-scan

Skill Tier What it adds Upstream
pdf core Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … source

Source: ThinkInAIXYZ/deepchat

Skill Tier What it adds Upstream
pdf core Comprehensive PDF manipulation toolkit for extracting text and tables, creating new PDFs, merging/splitting documents, and handling forms. When Claude needs to fill in a PDF form or programmatically process, generate, or analyze PDF … source