live-chat-operator/references/profile.md

Occupation profile — live chat operator

• ESCO URI: http://data.europa.eu/esco/occupation/fde97584-d8e3-413e-a662-511c9055357e
• ESCO code: 4222.1.1
• ISCO-08 group: 4222 — Contact centre information clerks
• O*NET-SOC: 43-4051.00 — Customer Service Representatives (match: closeMatch)

Description (ESCO)

Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.

Definition

nan

Alternative labels

• virtual chat operator
• virtual chat agent
• online chat agent
• live chat agent
• real time chat operator
• online chat operator