2.1 KiB
2.1 KiB
Competences — market research interviewer
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/7843a4c6-a9f6-4095-94b9-45b384d4bd57).
Essential
- adhere to questionnaires (skill/competence)
- capture people's attention (skill/competence)
- communication (knowledge)
- conduct research interview (skill/competence)
- document interviews (skill/competence)
- evaluate interview reports (skill/competence)
- explain interview purposes (skill/competence)
- information confidentiality (knowledge)
- interview techniques (knowledge)
- perform market research (skill/competence)
- prepare market research reports (skill/competence)
- prepare survey report (skill/competence)
- respond to enquiries (skill/competence)
- survey techniques (knowledge)
- tabulate survey results (skill/competence)
- use communication techniques (skill/competence)
- use different communication channels (skill/competence)
- use questioning techniques (skill/competence)
Optional
- adapt communication style according to recipient (skill/competence)
- analyse call performance trends (skill/competence)
- analyse data about clients (skill/competence)
- apply grammar and spelling rules (skill/competence)
- communicate by telephone (skill/competence)
- conduct qualitative research (skill/competence)
- conduct quantitative research (skill/competence)
- contact customers (skill/competence)
- customer insight (knowledge)
- data quality assessment (knowledge)
- design questionnaires (skill/competence)
- interview focus groups (skill/competence)
- market research (knowledge)
- perform data analysis (skill/competence)
- perform mystery shopping (skill/competence)
- politics (knowledge)
- present reports (skill/competence)
- psychology (knowledge)
- revise questionnaires (skill/competence)
- speak different languages (skill/competence)
- statistics (knowledge)
- study topics (skill/competence)
- use databases (skill/competence)
- use shorthand (skill/competence)
- visual presentation techniques (knowledge)