1.8 KiB
1.8 KiB
Competences — motor vehicle aftersales manager
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/1663e9d9-857b-4efa-9ab6-886c7fc763f6).
Essential
- apply business acumen (skill/competence)
- build business relationships (skill/competence)
- commercial law (knowledge)
- consumer protection (knowledge)
- develop aftersale policies (skill/competence)
- ensure compliance with warranty contracts (skill/competence)
- guarantee customer satisfaction (skill/competence)
- manage aftersales processes to comply with business standards (skill/competence)
- manage staff (skill/competence)
- monitor after sales records (skill/competence)
- negotiate sales contracts (skill/competence)
- perform customers’ needs analysis (skill/competence)
- plan event marketing for promotional campaigns (skill/competence)
- produce statistical financial records (skill/competence)
- product comprehension (knowledge)
- provide customer follow-up services (skill/competence)
- show diplomacy (skill/competence)
- supervise sales activities (skill/competence)
- use mathematical tools for managing vehicles (skill/competence)
Optional
- apply numeracy skills (skill/competence)
- car controls (knowledge)
- competition law (knowledge)
- employment law (knowledge)
- give instructions to staff (skill/competence)
- implement customer follow-up (skill/competence)
- meet deadlines (skill/competence)
- new vehicles on the market (knowledge)
- operate dealership management system (skill/competence)
- parts pricing (knowledge)
- report accounts of the professional activity (skill/competence)
- sales argumentation (knowledge)
- teamwork principles (knowledge)
- think proactively to secure sales (skill/competence)
- types of vehicles (knowledge)