68 lines
2.9 KiB
Markdown
68 lines
2.9 KiB
Markdown
---
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name: night-auditor
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description: "Occupational skill for the role 'night auditor' (also: overnight customer care manager, night time customer auditor, night customer care manager, overnight auditor). Use when the user asks for typical night auditor work such as: Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.; Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.; Clean and maintain lobby and common areas, such as restocking supplies and watering plants."
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---
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# Night Auditor
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Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.
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## Core workflow
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1. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
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2. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
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3. Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
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4. Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
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5. Greet, register, and assign rooms to guests of hotels or motels.
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6. Verify customers' credit, and establish how the customer will pay for the accommodation.
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7. Keep records of room availability and guests' accounts, manually or using computers.
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8. Compute bills, collect payments, and make change for guests.
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## How to use this skill
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- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
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- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
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- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
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- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
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- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
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## Key competences (essential)
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- assist at check-in
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- carry out end of day accounts
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- comply with food safety and hygiene
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- deal with arrivals in accommodation
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- deal with departures in accommodation
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- greet guests
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- handle customer complaints
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- maintain customer records
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- maintain customer service
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- process payments
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- process reservations
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## Hot technologies
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- Yardi software
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- Microsoft Outlook
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- Microsoft Office software
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- Microsoft PowerPoint
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- Microsoft Excel
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- Facebook
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- Microsoft Word
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<!-- hot-tech -->
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## Hot technologies
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Top tools from 64 gated job ads (see references/market.md, as of 2026-07-18):
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- Microsoft Office — 9 %
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- Microsoft Excel — 6 %
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- OPERA — 6 %
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<!-- hot-tech -->
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---
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*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/6e6e44ba-d9f0-403b-93d4-a8d4bd67787a), O*NET 30.3 (43-4081.00). See manifest.json for licensing/attribution.*
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