50 lines
2.9 KiB
Markdown
50 lines
2.9 KiB
Markdown
# Tasks & work activities — post office counter clerk
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Source: O*NET 30.3, occupation 43-5051.00 (Postal Service Clerks).
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## Task statements
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- **[Core]** Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
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- **[Core]** Obtain signatures from recipients of registered or special delivery mail.
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- **[Core]** Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
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- **[Core]** Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
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- **[Core]** Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
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- **[Core]** Transport mail from one work station to another.
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- **[Supplemental]** Keep money drawers in order, and record and balance daily transactions.
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- **[Supplemental]** Register, certify, and insure letters and parcels.
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- **[Supplemental]** Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
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- **[Supplemental]** Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
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- **[Supplemental]** Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
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- **[Supplemental]** Cash money orders.
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- **[Supplemental]** Rent post office boxes to customers.
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- **[Supplemental]** Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
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- **[Supplemental]** Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
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- **[Supplemental]** Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
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- **[Supplemental]** Receive letters and parcels, and place mail into bags.
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- **[Supplemental]** Feed mail into postage canceling devices or hand stamp mail to cancel postage.
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- **[Supplemental]** Order retail items and other supplies for office use.
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## Detailed work activities
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- Arrange insurance coverage.
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- Assist individuals with paperwork.
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- Calculate shipping costs.
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- Collect deposits, payments or fees.
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- Deliver items.
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- Execute sales or other financial transactions.
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- Explain regulations, policies, or procedures.
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- Load materials or equipment.
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- Maintain financial or account records.
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- Obtain written authorization to perform activities.
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- Order materials, supplies, or equipment.
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- Prepare documentation for contracts, transactions, or regulatory compliance.
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- Prepare outgoing mail.
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- Receive shipments.
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- Refer customers to appropriate personnel.
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- Respond to customer problems or complaints.
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- Sell products or services.
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- Sort mail.
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- Store items.
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- Verify shipping documentation.
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- Weigh parcels to determine shipping costs.
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