2.2 KiB
2.2 KiB
name, description
| name | description |
|---|---|
| railway-sales-agent | Occupational skill for the role 'railway sales agent' (also: railway station agent, railway station counter agent, agent for railway ticket sales, counter sales agent, railway tickets salesman, railway tickets saleswoman). Use when the user asks for typical railway sales agent work such as: typical railway sales agent responsibilities |
Railway Sales Agent
Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.
Core workflow
How to use this skill
- Read references/profile.md for the occupation profile and scope.
- Consult references/tasks.md for the full task and activity inventory.
- Check references/skills.md for essential vs. optional competences.
- Check references/tools.md for the software commonly used in this role.
- See references/ai-skills.md — matched external AI agent skills (per-source attribution).
Key competences (essential)
- act with a high level of safety awareness
- adapt communication style according to recipient
- advise customers on the product range of railway companies
- apply numeracy skills
- communicate clearly with passengers
- communicate with customer service department
- communicate with customers
- geographic areas
- handle petty cash
- identify customer's needs
- manage difficult clients
- persuade clients with alternatives
- process order forms with customer's information
- react calmly in stressful situations
- sell train tickets
Hot technologies
- Microsoft Access
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/9a99a5fe-875d-49b2-9b53-cc1b73be1659), ONET 30.3 (43-4181.00, manual nearest match). See manifest.json for licensing/attribution.*