49 lines
3.3 KiB
Markdown
49 lines
3.3 KiB
Markdown
# Tasks & work activities — railway sales agent
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Source: O*NET 30.3, occupation 43-4181.00 (Reservation and Transportation Ticket Agents and Travel Clerks) — manual nearest-occupation mapping via ISCO group 4221; the official ESCO crosswalk has no entry for this ESCO occupation.
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## Task statements
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- **[Core]** Keep information facilities clean during operation.
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- **[Supplemental]** Open or close information facilities.
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- **[Core]** Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
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- **[Core]** Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
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- **[Supplemental]** Prepare customer invoices and accept payment.
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- **[Core]** Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
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- **[Core]** Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
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- **[Core]** Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
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- **[Core]** Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
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- **[Core]** Maintain computerized inventories of available passenger space and provide information on space reserved or available.
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- **[Core]** Confer with customers to determine their service requirements and travel preferences.
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- **[Core]** Examine passenger documentation to determine destinations and to assign boarding passes.
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- **[Core]** Provide boarding or disembarking assistance to passengers needing special assistance.
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- **[Core]** Check baggage and cargo and direct passengers to designated locations for loading.
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- **[Core]** Announce arrival and departure information, using public address systems.
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- **[Core]** Trace lost, delayed, or misdirected baggage for customers.
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- **[Supplemental]** Promote particular destinations, tour packages, and other travel services.
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- **[Supplemental]** Provide clients with assistance in preparing required travel documents and forms.
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- **[Supplemental]** Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
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- **[Supplemental]** Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
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- **[Supplemental]** Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
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## Detailed work activities
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- Assist disabled or incapacitated individuals.
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- Assist individuals with paperwork.
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- Calculate costs of goods or services.
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- Clean facilities or equipment.
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- Collect deposits, payments or fees.
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- Compile data or documentation.
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- Discuss goods or services information with customers or patrons.
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- Explain regulations, policies, or procedures.
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- Handle luggage or other possessions for patrons.
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- Maintain inventory records.
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- Maintain security.
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- Make travel, accommodations, or entertainment arrangements for others.
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- Obtain information about goods or services.
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- Promote products, services, or programs.
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- Provide notifications to customers or patrons.
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- Provide transportation information to passengers or customers.
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- Review customer information.
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- Track goods or materials.
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