feat: sales-support-assistant skill package v0.1.0

SKILL.md

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+---
+name: sales-support-assistant
+description: "Occupational skill for the role 'sales support assistant' (also: group sales assistant, sales clerical assistant, sales accounts clerk, sales officer, salesclerk, accounts assistant). Use when the user asks for typical sales support assistant work such as: Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.; Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.; Receive and respond to customer complaints."
+---
+
+# Sales Support Assistant
+
+Sales support assistants perform a variety of general sales support tasks, such as supporting the development of sales plans, managing clerical activities of sales efforts, verifying client invoices and other accounting documents or records, compiling data, and preparing reports for other company departments.
+
+## Core workflow
+
+1. Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
+2. Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
+3. Receive and respond to customer complaints.
+4. Verify customer and order information for correctness, checking it against previously obtained information as necessary.
+5. Check inventory records to determine availability of requested merchandise.
+6. Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
+7. File copies of orders received, or post orders on records.
+8. Compute total charges for merchandise or services and shipping charges.
+
+## How to use this skill
+
+- Read [references/profile.md](references/profile.md) for the occupation profile and scope.
+- Consult [references/tasks.md](references/tasks.md) for the full task and activity inventory.
+- Check [references/skills.md](references/skills.md) for essential vs. optional competences.
+- Check [references/tools.md](references/tools.md) for the software commonly used in this role.
+- See [references/ai-skills.md](references/ai-skills.md) — matched external AI agent skills (per-source attribution).
+
+## Key competences (essential)
+
+- bookkeeping regulations
+- handle mail
+- perform business research
+- perform clerical duties
+- perform office routine activities
+- produce sales reports
+- sales activities
+
+## Hot technologies
+
+- Intuit QuickBooks
+- Microsoft Access
+- Adobe Acrobat
+- Microsoft Outlook
+- SAP software
+- Apple Safari
+- Microsoft Edge
+- Mozilla Firefox
+- Microsoft Office software
+- Microsoft PowerPoint
+
+---
+*Sources: ESCO v1.2.1 (http://data.europa.eu/esco/occupation/5c1eba1e-7820-4287-9746-4c5906320100), O*NET 30.3 (43-4151.00). See manifest.json for licensing/attribution.*