49 lines
2.9 KiB
Markdown
49 lines
2.9 KiB
Markdown
# Tasks & work activities — telephone switchboard operator
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Source: O*NET 30.3, occupation 43-2011.00 (Switchboard Operators, Including Answering Service).
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## Task statements
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- **[Core]** Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
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- **[Core]** Process incoming or outgoing mail, packages, or deliveries.
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- **[Core]** Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
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- **[Core]** Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
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- **[Core]** Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
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- **[Core]** Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
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- **[Core]** Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
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- **[Core]** Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
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- **[Core]** Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
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- **[Core]** Relay or route written or verbal messages.
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- **[Core]** Place telephone calls or arrange conference calls as instructed.
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- **[Core]** Record messages, suggesting rewording for clarity or conciseness.
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- **[Supplemental]** Place orders, such as for equipment, supplies, or catering for meetings.
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- **[Supplemental]** Monitor alarm systems to ensure that secure conditions are maintained.
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- **[Supplemental]** Contact security staff members when necessary, using radio-telephones.
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- **[Supplemental]** Keep records of calls placed and charges incurred.
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- **[Supplemental]** Stamp messages with time and date and file them appropriately.
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- **[Supplemental]** Answer simple questions about clients' businesses, using reference files.
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- **[Supplemental]** Complete forms for sales orders.
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## Detailed work activities
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- Answer customer questions about goods or services.
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- Answer telephones to direct calls or provide information.
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- Collect deposits, payments or fees.
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- Execute sales or other financial transactions.
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- File documents or records.
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- Greet customers, patrons, or visitors.
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- Maintain call records.
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- Maintain security.
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- Monitor alarm systems.
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- Operate audio recording equipment.
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- Operate communications equipment or systems.
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- Order materials, supplies, or equipment.
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- Prepare cash for deposit or disbursement.
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- Prepare documentation for contracts, transactions, or regulatory compliance.
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- Proofread documents, records, or other files to ensure accuracy.
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- Refer customers to appropriate personnel.
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- Relay information between personnel.
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- Schedule appointments.
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- Sort mail.
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- Type documents.
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