2.1 KiB
2.1 KiB
Competences — ticket sales agent
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/bdf2dd9d-6c92-46f4-a8e7-76c12302d3e7).
Essential
- assist clients with special needs (skill/competence)
- cancellation policies of service providers (knowledge)
- communicate with customers (skill/competence)
- handle personal identifiable information (skill/competence)
- have computer literacy (skill/competence)
- inform customers of activity changes (skill/competence)
- keep up to date on local events (skill/competence)
- maintain customer service (skill/competence)
- process booking (skill/competence)
- process payments (skill/competence)
- provide tourism related information (skill/competence)
- quote prices (skill/competence)
- respond to customers' inquiries (skill/competence)
- sell tickets (skill/competence)
- upsell products (skill/competence)
- use global distribution system (skill/competence)
Optional
- apply foreign languages in tourism (skill/competence)
- assist customers with self-service ticketing machines (skill/competence)
- comply with food safety and hygiene (skill/competence)
- maintain customer records (skill/competence)
- speak different languages (skill/competence)
- stay up-to-date with current events (skill/competence)
Market evidence (job-ad analysis, 12 ads, as of 2026-07-20)
Share of analyzed job ads mentioning the item (threshold ≥ 20 %). Source: JSearch/Adzuna APIs.
Hard skills
- customer service — 67 %
- ticket sales — 42 %
- communication — 42 %
- sales — 33 %
- sales processing — 17 %
- customer engagement — 17 %
- auditing — 17 %
- guest service — 17 %
Responsibilities
- ticket sales — 50 %
- meeting sales goals — 25 %
- product explanation — 17 %
- register audits — 17 %
- answering questions — 17 %
- customer engagement — 17 %
- tour promotion — 17 %
- sales goal achievement — 17 %
- guest communication — 17 %