ticket-sales-agent/references/tasks.md

Tasks & work activities — ticket sales agent

Source: O*NET 30.3, occupation 43-4181.00 (Reservation and Transportation Ticket Agents and Travel Clerks).

Task statements

• [Core] Keep information facilities clean during operation.
• [Core] Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
• [Core] Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• [Core] Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
• [Core] Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
• [Core] Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
• [Core] Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
• [Core] Maintain computerized inventories of available passenger space and provide information on space reserved or available.
• [Core] Confer with customers to determine their service requirements and travel preferences.
• [Core] Examine passenger documentation to determine destinations and to assign boarding passes.
• [Core] Provide boarding or disembarking assistance to passengers needing special assistance.
• [Core] Check baggage and cargo and direct passengers to designated locations for loading.
• [Core] Announce arrival and departure information, using public address systems.
• [Core] Trace lost, delayed, or misdirected baggage for customers.
• [Supplemental] Open or close information facilities.
• [Supplemental] Prepare customer invoices and accept payment.
• [Supplemental] Promote particular destinations, tour packages, and other travel services.
• [Supplemental] Provide clients with assistance in preparing required travel documents and forms.
• [Supplemental] Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
• [Supplemental] Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
• [Supplemental] Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Detailed work activities

• Assist disabled or incapacitated individuals.
• Assist individuals with paperwork.
• Calculate costs of goods or services.
• Clean facilities or equipment.
• Collect deposits, payments or fees.
• Compile data or documentation.
• Discuss goods or services information with customers or patrons.
• Explain regulations, policies, or procedures.
• Handle luggage or other possessions for patrons.
• Maintain inventory records.
• Maintain security.
• Make travel, accommodations, or entertainment arrangements for others.
• Obtain information about goods or services.
• Promote products, services, or programs.
• Provide notifications to customers or patrons.
• Provide transportation information to passengers or customers.
• Review customer information.
• Track goods or materials.