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Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
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Tasks & work activities — call centre agent
Source: O*NET 30.3, occupation 41-9041.00 (Telemarketers).
Task statements
- [Core] Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
- [Core] Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- [Core] Explain products or services and prices, and answer questions from customers.
- [Core] Obtain customer information such as name, address, and payment method, and enter orders into computers.
- [Core] Record names, addresses, purchases, and reactions of prospects contacted.
- [Core] Answer telephone calls from potential customers who have been solicited through advertisements.
- [Core] Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- [Core] Maintain records of contacts, accounts, and orders.
- [Supplemental] Adjust sales scripts to better target the needs and interests of specific individuals.
- [Supplemental] Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- [Supplemental] Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
- [Supplemental] Conduct client or market surveys to obtain information about potential customers.
Detailed work activities
- Answer customer questions about goods or services.
- Answer telephones to direct calls or provide information.
- Contact current or potential customers to promote products or services.
- Deliver promotional presentations to current or prospective customers.
- Develop content for sales presentations or other materials.
- Explain technical product or service information to customers.
- Identify potential customers.
- Maintain records of customer accounts.
- Monitor market conditions or trends.
- Schedule appointments with prospective customers.