af05383bb1
Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
32 lines
2.1 KiB
Markdown
32 lines
2.1 KiB
Markdown
# Tasks & work activities — call centre agent
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Source: O*NET 30.3, occupation 41-9041.00 (Telemarketers).
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## Task statements
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- **[Core]** Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
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- **[Core]** Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
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- **[Core]** Explain products or services and prices, and answer questions from customers.
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- **[Core]** Obtain customer information such as name, address, and payment method, and enter orders into computers.
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- **[Core]** Record names, addresses, purchases, and reactions of prospects contacted.
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- **[Core]** Answer telephone calls from potential customers who have been solicited through advertisements.
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- **[Core]** Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
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- **[Core]** Maintain records of contacts, accounts, and orders.
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- **[Supplemental]** Adjust sales scripts to better target the needs and interests of specific individuals.
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- **[Supplemental]** Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
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- **[Supplemental]** Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
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- **[Supplemental]** Conduct client or market surveys to obtain information about potential customers.
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## Detailed work activities
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- Answer customer questions about goods or services.
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- Answer telephones to direct calls or provide information.
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- Contact current or potential customers to promote products or services.
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- Deliver promotional presentations to current or prospective customers.
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- Develop content for sales presentations or other materials.
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- Explain technical product or service information to customers.
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- Identify potential customers.
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- Maintain records of customer accounts.
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- Monitor market conditions or trends.
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- Schedule appointments with prospective customers.
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