skillfactor-pipeline/skills/car-and-van-delivery-driver/references/tasks.md

Tasks & work activities — car and van delivery driver

Source: O*NET 30.3, occupation 53-3031.00 (Driver/Sales Workers).

Task statements

• [Core] Collect money from customers, make change, and record transactions on customer receipts.
• [Core] Listen to and resolve customers' complaints regarding products or services.
• [Core] Inform regular customers of new products or services and price changes.
• [Core] Drive trucks to deliver such items as food, medical supplies, or newspapers.
• [Core] Record sales or delivery information on daily sales or delivery record.
• [Core] Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages.
• [Supplemental] Write customer orders and sales contracts according to company guidelines.
• [Supplemental] Collect coins from vending machines, refill machines, and remove aged merchandise.
• [Supplemental] Review lists of dealers, customers, or station drops and load trucks.
• [Supplemental] Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
• [Supplemental] Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events.

Detailed work activities

• Clean machinery or equipment.
• Collect fares or payment from customers.
• Collect payments for goods or services.
• Load shipments, belongings, or materials.
• Maintain vehicles in good working condition.
• Operate vehicles or material-moving equipment.
• Provide transportation information to passengers or customers.
• Record details of deliveries or shipments.
• Record sales or transactions data.
• Resolve issues affecting transportation operations.
• Review customer information.
• Sell products or services.