skillfactor-pipeline/skills/hotel-butler/references/tasks.md

Tasks & work activities — hotel butler

Source: O*NET 30.3, occupation 37-1011.00 (First-Line Supervisors of Housekeeping and Janitorial Workers) — manual nearest-occupation mapping via ISCO group 5151; the official ESCO crosswalk has no entry for this ESCO occupation.

Task statements

• [Core] Check and maintain equipment to ensure that it is in working order.
• [Supplemental] Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
• [Core] Direct activities for stopping the spread of infections in facilities, such as hospitals.
• [Core] Inspect work performed to ensure that it meets specifications and established standards.
• [Core] Plan and prepare employee work schedules.
• [Core] Perform or assist with cleaning duties as necessary.
• [Core] Investigate complaints about service and equipment, and take corrective action.
• [Core] Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• [Core] Inspect and evaluate the physical condition of facilities to determine the type of work required.
• [Core] Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
• [Core] Instruct staff in work policies and procedures, and the use and maintenance of equipment.
• [Core] Issue supplies and equipment to workers.
• [Core] Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
• [Core] Inventory stock to ensure that supplies and equipment are available in adequate amounts.
• [Core] Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
• [Core] Confer with staff to resolve performance and personnel problems, and to discuss company policies.
• [Core] Establish and implement operational standards and procedures for the departments supervised.
• [Core] Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• [Core] Select and order or purchase new equipment, supplies, or furnishings.
• [Core] Recommend changes that could improve service and increase operational efficiency.
• [Core] Maintain required records of work hours, budgets, payrolls, and other information.
• [Supplemental] Screen job applicants, and hire new employees.
• [Core] Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
• [Core] Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
• [Supplemental] Perform financial tasks, such as estimating costs and preparing and managing budgets.
• [Core] Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

Detailed work activities

• Arrange maintenance activities.
• Clean facilities or sites.
• Confer with coworkers to coordinate maintenance or cleaning activities.
• Determine resource needs.
• Distribute supplies to workers.
• Document work hours or activities.
• Establish work standards.
• Estimate maintenance service requirements or costs.
• Evaluate current or prospective maintenance employees.
• Inspect buildings or grounds to determine condition.
• Inspect work to ensure standards are met.
• Instruct staff in work policies or procedures.
• Inventory materials or equipment.
• Investigate work related complaints to determine corrective actions.
• Maintain equipment or systems to ensure proper functioning.
• Plan employee work schedules.
• Recommend changes or corrective procedures.
• Recommend organizational process or policy changes.
• Remove snow.
• Select equipment, materials, or supplies for cleaning or maintenance activities.
• Supervise maintenance workers.