skillfactor-pipeline/skills/hotel-butler/references/tasks.md

# Tasks & work activities — hotel butler

Source: O*NET 30.3, occupation 37-1011.00 (First-Line Supervisors of Housekeeping and Janitorial Workers) — manual nearest-occupation mapping via ISCO group 5151; the official ESCO crosswalk has no entry for this ESCO occupation.

## Task statements

- **[Core]** Check and maintain equipment to ensure that it is in working order.
- **[Supplemental]** Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
- **[Core]** Direct activities for stopping the spread of infections in facilities, such as hospitals.
- **[Core]** Inspect work performed to ensure that it meets specifications and established standards.
- **[Core]** Plan and prepare employee work schedules.
- **[Core]** Perform or assist with cleaning duties as necessary.
- **[Core]** Investigate complaints about service and equipment, and take corrective action.
- **[Core]** Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
- **[Core]** Inspect and evaluate the physical condition of facilities to determine the type of work required.
- **[Core]** Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- **[Core]** Instruct staff in work policies and procedures, and the use and maintenance of equipment.
- **[Core]** Issue supplies and equipment to workers.
- **[Core]** Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
- **[Core]** Inventory stock to ensure that supplies and equipment are available in adequate amounts.
- **[Core]** Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
- **[Core]** Confer with staff to resolve performance and personnel problems, and to discuss company policies.
- **[Core]** Establish and implement operational standards and procedures for the departments supervised.
- **[Core]** Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- **[Core]** Select and order or purchase new equipment, supplies, or furnishings.
- **[Core]** Recommend changes that could improve service and increase operational efficiency.
- **[Core]** Maintain required records of work hours, budgets, payrolls, and other information.
- **[Supplemental]** Screen job applicants, and hire new employees.
- **[Core]** Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
- **[Core]** Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
- **[Supplemental]** Perform financial tasks, such as estimating costs and preparing and managing budgets.
- **[Core]** Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

## Detailed work activities

- Arrange maintenance activities.
- Clean facilities or sites.
- Confer with coworkers to coordinate maintenance or cleaning activities.
- Determine resource needs.
- Distribute supplies to workers.
- Document work hours or activities.
- Establish work standards.
- Estimate maintenance service requirements or costs.
- Evaluate current or prospective maintenance employees.
- Inspect buildings or grounds to determine condition.
- Inspect work to ensure standards are met.
- Instruct staff in work policies or procedures.
- Inventory materials or equipment.
- Investigate work related complaints to determine corrective actions.
- Maintain equipment or systems to ensure proper functioning.
- Plan employee work schedules.
- Recommend changes or corrective procedures.
- Recommend organizational process or policy changes.
- Remove snow.
- Select equipment, materials, or supplies for cleaning or maintenance activities.
- Supervise maintenance workers.