skillfactor-pipeline/skills/security-guard-supervisor/references/tasks.md

Tasks & work activities — security guard supervisor

Source: O*NET 30.3, occupation 33-1091.00 (First-Line Supervisors of Security Workers).

Task statements

• [Core] Advise employees in handling problems or resolving complaints from customers, tenants, detainees, or other persons.
• [Core] Apprehend or evict trespassers, rule violators, or other security threats from the premises.
• [Core] Assign security personnel to posts or patrols.
• [Core] Call police or fire departments in cases of emergency, such as fire, bomb threats, and presence of unauthorized persons.
• [Core] Develop and document security procedures, policies, or standards.
• [Core] Explain company policies and procedures to staff using oral or written communication.
• [Core] Inspect and adjust security equipment to ensure it is operational or to detect evidence of tampering.
• [Core] Investigate disturbances on the premises, such as security alarms, altercations, and suspicious activity.
• [Core] Log items distributed to persons, such as keys and key cards.
• [Core] Monitor and authorize entry of employees, visitors, or other persons.
• [Core] Monitor closed-circuit television cameras.
• [Core] Monitor the behavior of security employees to ensure adherence to quality standards, deadlines, or procedures.
• [Core] Patrol the premises to prevent or detect intrusion, protect property, or preserve order.
• [Core] Recruit, interview, and hire security personnel.
• [Core] Schedule training or drills for emergencies, such as fires, bombs, and other threats.
• [Core] Screen individuals and belongings to prevent passage of prohibited materials using walkthrough detectors, wands, or bag searches.
• [Core] Secure entrances and exits by locking doors and gates.
• [Core] Train security personnel on protective procedures, first aid, fire safety, and other duties.
• [Core] Write reports documenting observations made while on patrol.
• [Supplemental] Order materials or supplies, such as keys, uniforms, and badges.
• [Supplemental] Write and present department budgets to upper management or other stakeholders.

Detailed work activities

• Apprehend criminal suspects.
• Assign duties or work schedules to employees.
• Block physical access to restricted areas.
• Communicate with management or other staff to resolve problems.
• Conduct eligibility or selection interviews.
• Conduct health or safety training programs.
• Develop organizational methods or procedures.
• Document operational activities.
• Document operational procedures.
• Explain regulations, policies, or procedures.
• Hire personnel.
• Inspect equipment to ensure safety or proper functioning.
• Inspect facilities to ensure compliance with security or safety regulations.
• Investigate illegal or suspicious activities.
• Maintain operational records.
• Maintain security.
• Maintain surveillance of individuals or establishments.
• Manage human resources activities.
• Monitor access or flow of people to prevent problems.
• Monitor alarm systems.
• Monitor operations to ensure compliance with safety or security policies or regulations.
• Operate surveillance equipment to detect suspicious or illegal activities.
• Order materials, supplies, or equipment.
• Patrol properties to maintain safety.
• Prepare financial documents, reports, or budgets.
• Prepare investigation or incident reports.
• Prepare operational budgets.
• Prevent unauthorized individuals from entering restricted areas.
• Provide safety training.
• Record operational or production data.
• Recruit personnel.
• Report information to managers or other personnel.
• Request emergency personnel.
• Schedule instructional activities.
• Search individuals for illegal or dangerous items.
• Supervise employees.
• Train personnel to enhance job skills.