1.3 KiB
1.3 KiB
Competences — ticket sales agent
Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/bdf2dd9d-6c92-46f4-a8e7-76c12302d3e7).
Essential
- assist clients with special needs (skill/competence)
- cancellation policies of service providers (knowledge)
- communicate with customers (skill/competence)
- handle personal identifiable information (skill/competence)
- have computer literacy (skill/competence)
- inform customers of activity changes (skill/competence)
- keep up to date on local events (skill/competence)
- maintain customer service (skill/competence)
- process booking (skill/competence)
- process payments (skill/competence)
- provide tourism related information (skill/competence)
- quote prices (skill/competence)
- respond to customers' inquiries (skill/competence)
- sell tickets (skill/competence)
- upsell products (skill/competence)
- use global distribution system (skill/competence)
Optional
- apply foreign languages in tourism (skill/competence)
- assist customers with self-service ticketing machines (skill/competence)
- comply with food safety and hygiene (skill/competence)
- maintain customer records (skill/competence)
- speak different languages (skill/competence)
- stay up-to-date with current events (skill/competence)