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skillfactor-pipeline/skills/after-sales-service-technician/references/skills.md
skillfactor-pipeline af05383bb1 chore: v1 baseline - full 3,039-package catalog with AI-skill enrichment and O*NET backfill 
Snapshot before the quality program (relevance gates, tiered mapping,
QA linter). v1 is the immutable before/after reference; evidence crawl
was at ~175/3039 occupations when tagged.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2026-07-09 05:32:49 +02:00

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Competences — after-sales service technician

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/98e58946-3227-4f6c-a5d1-5892fe76883d).

Essential

  • advise on merchandise features (skill/competence)
  • characteristics of products (knowledge)
  • characteristics of services (knowledge)
  • communicate with customers (skill/competence)
  • contact customers (skill/competence)
  • create solutions to problems (skill/competence)
  • customer relationship management (knowledge)
  • customer service (knowledge)
  • ensure compliance with legal requirements (skill/competence)
  • execute after sales activities (skill/competence)
  • guarantee customer satisfaction (skill/competence)
  • implement customer follow-up (skill/competence)
  • implement sales strategies (skill/competence)
  • maintenance operations (knowledge)
  • product comprehension (knowledge)
  • provide customer follow-up services (skill/competence)

Optional

  • address problems critically (skill/competence)
  • apply technical communication skills (skill/competence)
  • consumer protection (knowledge)
  • electronic and telecommunication equipment (knowledge)
  • keep records of customer interaction (skill/competence)
  • listen actively (skill/competence)
  • maintain relationship with customers (skill/competence)
  • manage schedule of tasks (skill/competence)
  • monitor after sales records (skill/competence)
  • provide information (skill/competence)
  • sales activities (knowledge)
  • sales strategies (knowledge)
  • solve technical problems (skill/competence)