af05383bb1
Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
39 lines
1.6 KiB
Markdown
39 lines
1.6 KiB
Markdown
# Competences — after-sales service technician
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/98e58946-3227-4f6c-a5d1-5892fe76883d).
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## Essential
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- **advise on merchandise features** (skill/competence)
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- **characteristics of products** (knowledge)
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- **characteristics of services** (knowledge)
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- **communicate with customers** (skill/competence)
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- **contact customers** (skill/competence)
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- **create solutions to problems** (skill/competence)
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- **customer relationship management** (knowledge)
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- **customer service** (knowledge)
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- **ensure compliance with legal requirements** (skill/competence)
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- **execute after sales activities** (skill/competence)
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- **guarantee customer satisfaction** (skill/competence)
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- **implement customer follow-up** (skill/competence)
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- **implement sales strategies** (skill/competence)
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- **maintenance operations** (knowledge)
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- **product comprehension** (knowledge)
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- **provide customer follow-up services** (skill/competence)
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## Optional
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- address problems critically (skill/competence)
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- apply technical communication skills (skill/competence)
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- consumer protection (knowledge)
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- electronic and telecommunication equipment (knowledge)
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- keep records of customer interaction (skill/competence)
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- listen actively (skill/competence)
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- maintain relationship with customers (skill/competence)
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- manage schedule of tasks (skill/competence)
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- monitor after sales records (skill/competence)
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- provide information (skill/competence)
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- sales activities (knowledge)
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- sales strategies (knowledge)
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- solve technical problems (skill/competence)
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