skillfactor-pipeline/skills/pet-and-pet-food-specialised-seller/references/tasks.md

Tasks & work activities — pet and pet food specialised seller

Source: O*NET 30.3, occupation 41-2031.00 (Retail Salespersons) — manual nearest-occupation mapping via ISCO group 5223; the official ESCO crosswalk has no entry for this ESCO occupation.

Task statements

• [Core] Greet customers and ascertain what each customer wants or needs.
• [Supplemental] Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• [Core] Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• [Core] Compute sales prices, total purchases, and receive and process cash or credit payment.
• [Supplemental] Maintain records related to sales.
• [Core] Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
• [Core] Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• [Core] Answer questions regarding the store and its merchandise.
• [Core] Describe merchandise and explain use, operation, and care of merchandise to customers.
• [Core] Ticket, arrange, and display merchandise to promote sales.
• [Supplemental] Prepare sales slips or sales contracts.
• [Core] Place special orders or call other stores to find desired items.
• [Core] Demonstrate use or operation of merchandise.
• [Core] Clean shelves, counters, and tables.
• [Core] Exchange merchandise for customers and accept returns.
• [Supplemental] Bag or package purchases and wrap gifts.
• [Supplemental] Help customers try on or fit merchandise.
• [Core] Inventory stock and requisition new stock.
• [Core] Prepare merchandise for purchase or rental.
• [Supplemental] Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
• [Supplemental] Estimate and quote trade-in allowances.
• [Supplemental] Estimate cost of repair or alteration of merchandise.
• [Supplemental] Estimate quantity and cost of merchandise required, such as paint or floor covering.
• [Supplemental] Rent merchandise to customers.

Detailed work activities

• Advise customers on the use of products or services.
• Answer customer questions about goods or services.
• Arrange delivery of goods or services.
• Arrange services or reservations for patrons.
• Assist customers with product selection.
• Calculate costs of goods or services.
• Clean work areas.
• Demonstrate products to consumers.
• Estimate costs or terms of sales.
• Explain technical product or service information to customers.
• Gather customer or product information to determine customer needs.
• Greet customers, patrons, or visitors.
• Maintain records of sales or other business transactions.
• Monitor inventories of products or materials.
• Monitor work areas to provide security.
• Package materials or products.
• Prepare sales or other contracts.
• Process sales or other transactions.
• Purchase stocks of merchandise or supplies.
• Recommend products or services to customers.
• Reconcile records of sales or other financial transactions.
• Review laws or regulations to maintain professional knowledge.
• Sell products or services.
• Set up merchandise displays.