gitadmin/skillfactor-pipeline
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity
Files
quality/reference-standard
skillfactor-pipeline/skills/railway-passenger-service-agent/references/skills.md
skillfactor-pipeline af05383bb1 chore: v1 baseline - full 3,039-package catalog with AI-skill enrichment and O*NET backfill 
Snapshot before the quality program (relevance gates, tiered mapping,
QA linter). v1 is the immutable before/after reference; evidence crawl
was at ~175/3039 occupations when tagged.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2026-07-09 05:32:49 +02:00

1.8 KiB
Raw Permalink Blame History

Competences — railway passenger service agent

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/9653fb92-ad48-4865-a471-f270302fa93b).

Essential

  • advise customers on the product range of railway companies (skill/competence)
  • assist passengers (skill/competence)
  • collect customer data (skill/competence)
  • communicate with customer service department (skill/competence)
  • deliver a sales pitch (skill/competence)
  • deliver outstanding service (skill/competence)
  • guarantee customer satisfaction (skill/competence)
  • identify customer's needs (skill/competence)
  • implement marketing strategies (skill/competence)
  • implement sales strategies (skill/competence)
  • interpret customer non-verbal communication (skill/competence)
  • listen actively (skill/competence)
  • maintain updated professional knowledge (skill/competence)
  • manage the customer experience (skill/competence)
  • meet picking standards (skill/competence)
  • provide high quality customer service (skill/competence)
  • provide information on train routes (skill/competence)
  • provide information to passengers (skill/competence)
  • react calmly in stressful situations (skill/competence)
  • relay messages through radio and telephone systems (skill/competence)
  • represent the company (skill/competence)
  • think proactively (skill/competence)
  • write work-related reports (skill/competence)

Optional

  • act reliably (skill/competence)
  • have computer literacy (skill/competence)
  • perform services in a flexible manner (skill/competence)
  • persuade clients with alternatives (skill/competence)
  • speak different languages (skill/competence)
  • use microsoft office (skill/competence)
  • work in a rail transport team (skill/competence)