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skillfactor-pipeline/skills/ship-steward-ship-stewardess/references/skills.md
skillfactor-pipeline af05383bb1 chore: v1 baseline - full 3,039-package catalog with AI-skill enrichment and O*NET backfill 
Snapshot before the quality program (relevance gates, tiered mapping,
QA linter). v1 is the immutable before/after reference; evidence crawl
was at ~175/3039 occupations when tagged.

Co-Authored-By: Claude Fable 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
2026-07-09 05:32:49 +02:00

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Competences — ship steward/ship stewardess

Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/6a2270bc-3f69-4cfd-b99b-fdc2c70d1779).

Essential

  • assist passengers (skill/competence)
  • check passenger tickets (skill/competence)
  • communicate reports provided by passengers (skill/competence)
  • communicate verbal instructions (skill/competence)
  • comply with food safety and hygiene (skill/competence)
  • deliver outstanding service (skill/competence)
  • demonstrate emergency procedures (skill/competence)
  • facilitate safe disembarkation of passengers (skill/competence)
  • follow verbal instructions (skill/competence)
  • greet guests (skill/competence)
  • handle customer complaints (skill/competence)
  • handle financial transactions (skill/competence)
  • handle veterinary emergencies (skill/competence)
  • health and safety measures in transportation (knowledge)
  • help to control passenger behaviour during emergency situations (skill/competence)
  • maintain customer service (skill/competence)
  • manage on board hazards (skill/competence)
  • manage the customer experience (skill/competence)
  • provide food and beverages (skill/competence)
  • provide information to passengers (skill/competence)
  • serve food in table service (skill/competence)

Optional

  • assist at check-in (skill/competence)
  • assist clients with special needs (skill/competence)
  • distribute local information materials (skill/competence)
  • give instructions to staff (skill/competence)
  • handle guest luggage (skill/competence)
  • identify customer's needs (skill/competence)
  • implement marketing strategies (skill/competence)
  • implement sales strategies (skill/competence)
  • maintain stock supplies for guest cabin (skill/competence)
  • maintain vessel safety and emergency equipment (skill/competence)
  • manage lost and found articles (skill/competence)
  • oversee guest laundry service (skill/competence)
  • perform services in a flexible manner (skill/competence)
  • perform small vessel safety procedures (skill/competence)
  • physical parts of the vessel (knowledge)
  • prepare mixed beverages (skill/competence)
  • prepare simple meals on board (skill/competence)
  • provide first aid (skill/competence)
  • read stowage plans (skill/competence)
  • service rooms (skill/competence)
  • show intercultural awareness (skill/competence)
  • use different communication channels (skill/competence)
  • use riverspeak to communicate (skill/competence)
  • vessel safety equipment (knowledge)