af05383bb1
Snapshot before the quality program (relevance gates, tiered mapping, QA linter). v1 is the immutable before/after reference; evidence crawl was at ~175/3039 occupations when tagged. Co-Authored-By: Claude Fable 5 <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PDKeXvpT6tENSvyQGLV1Uq
55 lines
2.5 KiB
Markdown
55 lines
2.5 KiB
Markdown
# Competences — ship steward/ship stewardess
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Source: ESCO v1.2.1 occupation-skill relations (http://data.europa.eu/esco/occupation/6a2270bc-3f69-4cfd-b99b-fdc2c70d1779).
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## Essential
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- **assist passengers** (skill/competence)
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- **check passenger tickets** (skill/competence)
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- **communicate reports provided by passengers** (skill/competence)
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- **communicate verbal instructions** (skill/competence)
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- **comply with food safety and hygiene** (skill/competence)
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- **deliver outstanding service** (skill/competence)
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- **demonstrate emergency procedures** (skill/competence)
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- **facilitate safe disembarkation of passengers** (skill/competence)
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- **follow verbal instructions** (skill/competence)
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- **greet guests** (skill/competence)
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- **handle customer complaints** (skill/competence)
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- **handle financial transactions** (skill/competence)
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- **handle veterinary emergencies** (skill/competence)
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- **health and safety measures in transportation** (knowledge)
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- **help to control passenger behaviour during emergency situations** (skill/competence)
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- **maintain customer service** (skill/competence)
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- **manage on board hazards** (skill/competence)
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- **manage the customer experience** (skill/competence)
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- **provide food and beverages** (skill/competence)
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- **provide information to passengers** (skill/competence)
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- **serve food in table service** (skill/competence)
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## Optional
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- assist at check-in (skill/competence)
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- assist clients with special needs (skill/competence)
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- distribute local information materials (skill/competence)
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- give instructions to staff (skill/competence)
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- handle guest luggage (skill/competence)
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- identify customer's needs (skill/competence)
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- implement marketing strategies (skill/competence)
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- implement sales strategies (skill/competence)
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- maintain stock supplies for guest cabin (skill/competence)
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- maintain vessel safety and emergency equipment (skill/competence)
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- manage lost and found articles (skill/competence)
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- oversee guest laundry service (skill/competence)
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- perform services in a flexible manner (skill/competence)
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- perform small vessel safety procedures (skill/competence)
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- physical parts of the vessel (knowledge)
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- prepare mixed beverages (skill/competence)
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- prepare simple meals on board (skill/competence)
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- provide first aid (skill/competence)
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- read stowage plans (skill/competence)
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- service rooms (skill/competence)
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- show intercultural awareness (skill/competence)
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- use different communication channels (skill/competence)
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- use riverspeak to communicate (skill/competence)
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- vessel safety equipment (knowledge)
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