50 lines
3.0 KiB
Markdown
50 lines
3.0 KiB
Markdown
# Tasks & work activities — camping ground operative
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Source: O*NET 30.3, occupation 43-4081.00 (Hotel, Motel, and Resort Desk Clerks) — manual nearest-occupation mapping via ISCO group 4224; the official ESCO crosswalk has no entry for this ESCO occupation.
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## Task statements
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- **[Core]** Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
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- **[Core]** Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
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- **[Core]** Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
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- **[Core]** Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
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- **[Supplemental]** Plan, schedule or supervise the work of other employees.
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- **[Core]** Greet, register, and assign rooms to guests of hotels or motels.
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- **[Core]** Verify customers' credit, and establish how the customer will pay for the accommodation.
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- **[Core]** Keep records of room availability and guests' accounts, manually or using computers.
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- **[Core]** Compute bills, collect payments, and make change for guests.
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- **[Core]** Issue room keys and escort instructions to bellhops.
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- **[Core]** Review accounts and charges with guests during the check out process.
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- **[Core]** Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
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- **[Core]** Transmit and receive messages, using telephones or telephone switchboards.
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- **[Core]** Contact housekeeping or maintenance staff when guests report problems.
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- **[Core]** Make and confirm reservations.
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- **[Core]** Record guest comments or complaints, referring customers to managers as necessary.
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- **[Core]** Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
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- **[Core]** Arrange tours, taxis, or restaurant reservations for customers.
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- **[Core]** Deposit guests' valuables in hotel safes or safe-deposit boxes.
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- **[Core]** Date-stamp, sort, and rack incoming mail and messages.
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## Detailed work activities
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- Arrange food for serving.
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- Calculate costs of goods or services.
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- Clean facilities or equipment.
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- Collect deposits, payments or fees.
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- Discuss account status or activity with customers or patrons.
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- Discuss goods or services information with customers or patrons.
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- Distribute materials to employees or customers.
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- Execute sales or other financial transactions.
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- Greet customers, patrons, or visitors.
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- Maintain financial or account records.
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- Make travel, accommodations, or entertainment arrangements for others.
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- Operate communications equipment or systems.
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- Prepare employee work schedules.
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- Provide information to coworkers.
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- Refer customers to appropriate personnel.
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- Report maintenance or equipment problems to appropriate personnel.
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- Sort mail.
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- Store items.
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- Supervise clerical or administrative personnel.
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- Verify accuracy of financial or transactional data.
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