casino-gaming-manager/references/tasks.md

Tasks & work activities — casino gaming manager

Source: O*NET 30.3, occupation 11-9071.00 (Gambling Managers).

Task statements

• [Core] Market or promote the casino to bring in business.
• [Core] Resolve customer complaints regarding problems, such as payout errors.
• [Core] Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
• [Core] Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
• [Core] Train new workers or evaluate their performance.
• [Core] Explain and interpret house rules, such as game rules or betting limits.
• [Core] Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
• [Core] Interview and hire workers.
• [Core] Prepare work schedules and station arrangements and keep attendance records.
• [Core] Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
• [Core] Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
• [Core] Track supplies of money to tables and perform any required paperwork.
• [Supplemental] Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
• [Supplemental] Set and maintain a bank and table limit for each game.
• [Supplemental] Monitor credit extended to players.
• [Supplemental] Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
• [Supplemental] Record, collect, or pay off bets, issuing receipts as necessary.
• [Supplemental] Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
• [Supplemental] Notify board attendants of table vacancies so that waiting patrons can play.

Detailed work activities

• Collect payments for goods or services.
• Communicate organizational policies and procedures.
• Compile operational data.
• Conduct employee training programs.
• Conduct financial or regulatory audits.
• Coordinate enforcement of laws or regulations.
• Determine pricing or monetary policies.
• Develop organizational policies or programs.
• Enforce rules or regulations.
• Evaluate employee performance.
• Hire personnel.
• Interview employees, customers, or others to collect information.
• Maintain knowledge of current developments in area of expertise.
• Maintain personnel records.
• Manage guest services.
• Monitor activities of individuals to ensure safety or compliance with rules.
• Monitor flow of cash or other resources.
• Monitor resources.
• Prepare staff schedules or work assignments.
• Promote products, services, or programs.
• Resolve customer complaints or problems.
• Signal others to coordinate work activities.