51 lines
3.1 KiB
Markdown
51 lines
3.1 KiB
Markdown
# Tasks & work activities — casino gaming manager
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Source: O*NET 30.3, occupation 11-9071.00 (Gambling Managers).
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## Task statements
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- **[Core]** Market or promote the casino to bring in business.
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- **[Core]** Resolve customer complaints regarding problems, such as payout errors.
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- **[Core]** Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
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- **[Core]** Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
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- **[Core]** Train new workers or evaluate their performance.
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- **[Core]** Explain and interpret house rules, such as game rules or betting limits.
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- **[Core]** Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
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- **[Core]** Interview and hire workers.
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- **[Core]** Prepare work schedules and station arrangements and keep attendance records.
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- **[Core]** Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
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- **[Core]** Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
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- **[Core]** Track supplies of money to tables and perform any required paperwork.
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- **[Supplemental]** Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
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- **[Supplemental]** Set and maintain a bank and table limit for each game.
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- **[Supplemental]** Monitor credit extended to players.
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- **[Supplemental]** Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
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- **[Supplemental]** Record, collect, or pay off bets, issuing receipts as necessary.
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- **[Supplemental]** Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
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- **[Supplemental]** Notify board attendants of table vacancies so that waiting patrons can play.
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## Detailed work activities
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- Collect payments for goods or services.
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- Communicate organizational policies and procedures.
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- Compile operational data.
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- Conduct employee training programs.
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- Conduct financial or regulatory audits.
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- Coordinate enforcement of laws or regulations.
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- Determine pricing or monetary policies.
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- Develop organizational policies or programs.
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- Enforce rules or regulations.
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- Evaluate employee performance.
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- Hire personnel.
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- Interview employees, customers, or others to collect information.
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- Maintain knowledge of current developments in area of expertise.
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- Maintain personnel records.
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- Manage guest services.
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- Monitor activities of individuals to ensure safety or compliance with rules.
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- Monitor flow of cash or other resources.
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- Monitor resources.
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- Prepare staff schedules or work assignments.
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- Promote products, services, or programs.
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- Resolve customer complaints or problems.
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- Signal others to coordinate work activities.
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